MadeComfy is a fast-growing and multi-award-winning disrupter of the Real Estate and Hospitality industry, and we're looking for a Customer Success Manager to join the team! In this role you'll be responsible for managing a portfolio of MadeComfy properties, everything from owner communication to maintenance, and providing fast, professional guidance to our owners.
Day to day this involves
You’re a great communicator and a hands-on problem solver. You’re someone who wants to build on your previous experience, learn something new, and join a successful and well-funded startup to grow with it.
To be successful in this role, you’ll bring with you:
Nice to have
MadeComfy is a property management and hospitality company specialising in short-term rentals. Guests booking a MadeComfy seek a living experience in quirky, self-contained properties with a high level of comfort, convenience and consistency.
Property owners are able to generate higher rental returns with an end-to-end management service that includes everything from furnishing & styling, revenue management, 24/7 guest management, housekeeping and maintenance.
One of MadeComfy’s key differentiators for property owners is the use of dynamic pricing and access to the owner portal that provide them with the highest returns and transparency. It uses data analytics that helps deliver significantly higher returns compared with what property owners are getting when they opt for other forms of rental.
If this sounds like the type of environment you'd thrive in, please apply!
Permanent: 5 days /week
Location: Sydney (Ultimo)