About the role

TikTok's SMB Team aims to help businesses and brands unleash their creative side, connect with our audience, and drive revenue and growth. From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok. 

We're looking for a dynamic, passionate SMB Account Executive with a keen interest in digital advertising to join our growing Account Management team in Sydney. You will be a crucial member of a growing team that will partner with high value SMB advertisers in a one-to-many structure with the goal of activating, nurturing and growing accounts. You will look to establish and strengthen your client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and sell scalable solutions to grow and support SMB customers. 

In this role you’ll:

• Manage the onboarding of all new self serve customers to the TikTok for Business platform in Australia 
• Be responsible for the validation process of all new self serve customers
• Perform initial outreach of all new valid clients to the TikTok for Business platform managing the entire cycle from campaign setup, platform education, to trouble shooting
• Provide professional after-sales support to maximise customer engagement
• Use scalable tools to remain in regular contact with your clients to understand and meet their needs
• Respond to complaints and resolve issues to the customer’s satisfaction 
• Monitor the performance of client accounts. Communicate with clients to defend revenue and discover new growth opportunities
• Partner with Account Mangers to identify key growth clients and support their efforts in maintaining and growing the partnership and revenue
• Collaborate with internal resources (POC/Data/self-service PM/Ads platform/Ads delivery/Sales CRM platform) to develop product features/tools/delivery/account management strategy that empower SMB customers and enhance AM work efficiency.

Key skills we’re looking for

To be successful in this role, you’ll bring with you:

• Communication (written & verbal)
• Customer orientation
• Organisational skills
• Learning agility.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy. The platform is a home for creative expression through videos that create a genuine, inspiring, and joyful experience. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.

At TikTok, It's Your Turn to Make a Change:

• We stay curious, we're always searching for inspiration in ourselves and the world around us
• Everyone is a creator, whether they're using our app or developing their career here at TikTok
• We connect people, our platform helps people around the world become a part of a global community.