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Customer Service Representative
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About the role

Our Customer Service Team love delighting our customers and this passion leads us to go above and beyond in helping our customers every day.

We know that things don't always go to plan, but hey..... that's what we're here for! As a Customer Service Team Member with us you will provide support on a range of enquiries whether it be helping a customer find the right outfit for an event or assisting them with how to lodge a return for their items online. Our purpose is to provide our amazing customers with an effortless interaction via phone, chat, email or social media and we are always looking for ways to improve this experience.

What's involved

  • Handle inbound & outbound customer enquiries via phone and email
  • Follow up internal and external enquiries
  • Manage customer complaints
  • Achieve service and quality excellence
  • Identify and report on trends in customer enquiries
  • Participate in learning sessions to learn new skills/processes
  • Look for ways to improve the customer experience
  • Help our new and existing colleagues when required

Key skills we’re looking for

To be successful in this role, you’ll bring with you:

  • Goal achievement and drive
  • Customer orientation
  • Organisational skills
  • Communication skills.


At THE ICONIC our mission is to deliver seamless and inspiring experiences for our customers and our people. We DREAM BIG through collaboration and innovation and are supported to bring incredible ideas to life. We are a group of people believing in making a positive difference in this world and liberating our customers through the power of fashion and sports. We also offer a number of extras including flexible working arrangements, generous employee discounts, birthday leave and loads of learning opportunities and support.

Role summary

Casual: Flexible Hours

Location: Sydney office

Apply by: As soon as possible