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Guest Experience Specialist
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About the role

MadeComfy is a fast-growing and multi-award-winning disrupter of the Real Estate and Hospitality industry, and we're looking for a Guest Experience Specialist to join the team! In this role you'll be responsible for providing our hosts with an extraordinary experience!

Day-to-day this role involves:

  • Providing a memorable customer service experience to our guests via chat, email or phone
  • Supporting guests from before booking to after check-out
  • Promptly answer guest questions and booking enquiries through chat to secure bookings and increase conversion
  • Working with the broader team to ensure our Airbnb and booking.com score continues to be the highest in the industry
  • Bringing in your experience to improve processes and communication between the teams
  • Keeping your inbox and the CRM up to date

About you

You’re excited about creating amazing experiences for our customers, and are passionate about using technology to transform an industry. We'll teach you everything you need to know to succeed - we’re more focused on the core skills below than previous experience.

Key skills you'll need

To be successful in this role, you’ll bring with you:

  • Communication (written & verbal)
  • Stakeholder management
  • Resilience
  • Organisational skills.

About Made Comfy

MadeComfy is a property management and hospitality company specialising in short-term rentals. Guests booking a MadeComfy seek a living experience in quirky, self-contained properties with a high level of comfort, convenience and consistency.

Property owners are able to generate higher rental returns with an end-to-end management service that includes everything from furnishing & styling, revenue management, 24/7 guest management, housekeeping and maintenance.

One of MadeComfy’s key differentiators for property owners is the use of dynamic pricing and access to the owner portal that provides them with the highest returns and transparency. It uses data analytics that helps deliver significantly higher returns compared with what property owners are getting when they opt for other forms of rental.


  • Mentoring! You'll be joining a talented and friendly team invested in your development
  • Massive opportunity for growth - we're growing rapidly and want to take talented and invested people on our journey as we continue to disrupt the Real Estate space
  • Creating impact - we'd love your ideas on how we can continue to improve and develop.

If this sounds like the type of environment you'd thrive in, please apply!

Role summary

Permanent: 5 days /week

Location: Sydney (Ultimo)