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Mr Yum
Onboarding Operations Associate
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About the role

An exciting time to join the Mr Yum team, we’re growing fast and transforming an industry. Our onboarding team takes care of the most technically complex part of a venue's journey with MrYum, POS integrations. At Mr Yum we integrate with 15+ POS companies, and this list is constantly growing. The onboarding operations associates are total technical wizards, problem solvers at heart and love learning about the intricacies of new integrations as they come onboard. After a POS integration is set up for a venue, the venue will have orders coming through their POS and printing to all the right printers smoothly. Venues rely on these integrations to receive orders and for their team to operate smoothly and efficiently.

Alongside your tech-savviness, as an onboarding operations associate, you will need to have amazing customer service skills and be ready to combat complex questions and issues with confidence. Operating in a small team, you will be working alongside an Account Manager and Menu Maker to get venues onboarded and operating confidently while sharing insights for improvement and best practices. It is a rewarding role when venues see real results because Mr Yum transforms their business, often making the difference of them being able to become profitable, remain open and thrive

In this role, you’ll be: 

  • Working tirelessly to give hospitality and events clients an incredible experience with Mr Yum; ensuring their POS integration is set up optimally
  • Thorough testing meetings/calls with venues to make sure their Mr Yum menu and their POS are working together perfectly
  • Making sure venues understand how the integration works and feel confident making menu updates themselves ongoing
  • Problem solving and documenting new findings for fellow team members to learn from
  • (Alongside our dedicated support channels) acting as a key point of contact for our venues in the first weeks implementing Mr Yum and noting that the nature of hospo means this can involve after hours
  • Seek ways to improve our team and processes, to help us deliver a beer experience.

Key skills we’re looking for

To be successful in this role, you’ll bring with you:

  • Communication skills (written & verbal)
  • Attention to detail
  • Stakeholder engagement
  • Learning agility

Nice to have

  • You've implemented Mr Yum or QR Code ordering at a venue
  • Experience working at a POS company or using POS technology
  • Have worked with key accounts, within hospo or tech
  • Past entrepreneurial or startup experience
  • Strong grasp of software and technology (perhaps you have prior experience using tools such as CRMs, Hubspot, Zapier, Slack etc…)

About Mr Yum

Hospitality & entertainment are tough industries where margins are slim and even more challenging now through COVID. We started Mr Yum at the end of 2018 to help venues make the numbers work. The past 12 months have seen an astronomical 27x business growth for us, now at 65 full-time staff and hundreds of millions in transactions, with over 10M global users (click here for more!)

Mr Yum offers a flexible working environment with the option to take extra unpaid leave and day-to-day work times to suit your routine. Our team enjoys a mix of WFH and in-office collaboration. All employees have the opportunity to become ‘owners’ of Mr Yum by participating in our competitive employee share option plan.

We’re committed to growing and empowering an inclusive Mr Yum community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.

Role summary
  • Contract role: 5 days /week (F/T)
  • Start date: June/July 2021
  • Location: Melbourne (Collingwood)