An exciting time to join the Mr Yum team, we’re growing fast and transforming an industry. Our onboarding team takes care of the most technically complex part of a venue's journey with MrYum, POS integrations. At Mr Yum we integrate with 15+ POS companies, and this list is constantly growing. The onboarding operations associates are total technical wizards, problem solvers at heart and love learning about the intricacies of new integrations as they come onboard. After a POS integration is set up for a venue, the venue will have orders coming through their POS and printing to all the right printers smoothly. Venues rely on these integrations to receive orders and for their team to operate smoothly and efficiently.
Alongside your tech-savviness, as an onboarding operations associate, you will need to have amazing customer service skills and be ready to combat complex questions and issues with confidence. Operating in a small team, you will be working alongside an Account Manager and Menu Maker to get venues onboarded and operating confidently while sharing insights for improvement and best practices. It is a rewarding role when venues see real results because Mr Yum transforms their business, often making the difference of them being able to become profitable, remain open and thrive
In this role, you’ll be:
To be successful in this role, you’ll bring with you:
Nice to have
Hospitality & entertainment are tough industries where margins are slim and even more challenging now through COVID. We started Mr Yum at the end of 2018 to help venues make the numbers work. The past 12 months have seen an astronomical 27x business growth for us, now at 65 full-time staff and hundreds of millions in transactions, with over 10M global users (click here for more!)
Mr Yum offers a flexible working environment with the option to take extra unpaid leave and day-to-day work times to suit your routine. Our team enjoys a mix of WFH and in-office collaboration. All employees have the opportunity to become ‘owners’ of Mr Yum by participating in our competitive employee share option plan.
We’re committed to growing and empowering an inclusive Mr Yum community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.