Birdeye
Account Executive, Small Business
To help businesses thrive in the digital world.
Sales and customer success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Birdeye
About the role
Responsibilities
- Conduct outbound calls to existing customers to generate appointments
- Conduct outbound calls to cold leads to generate new business
- Conduct outbound sales calls to potential customers ensuring relevant questions are asked to uncover their needs
- Conduct online research on potential customers
- Data entry into in-house/external systems and CRM
- Overcome objections effectively and in a friendly manner
- Complete screen share meetings and product demonstrations ensuring key performance indicators (KPI’s) are met
- Reach out to potential clients through such media channels such as Facebook or LinkedIn
- Ad hoc tasks and provide assistance and backup to team members as required to ensure the successful operation of the Company
- Any other duties as reasonably required by the Company that you are skilled and capable of performing
WHS Responsibilities: Employees will:
- Keep their workplace safe, clean and tidy
- Report all hazards, near misses, incidents and injuries to their Manager
- Participate in workplace safety meetings if required
- Participate in the development and review of safe procedures if required and comply with those procedures
- Attend WHS training if requested and apply what is learnt in the workplace
- Wear and maintain personal protective equipment (PPE) when provided
- Undertake rehabilitation and Return to Work program requirements, if injured
Requirements Knowledge, Skills and Attributes Required:
- Proven sales experience (B2B or B2C)
- Proven track record achieving sales KPI’s
- Minimum of 12 months sales experience
- A consultative approach to sales and customer service
- Strong verbal and written communication skills
- A friendly phone manner
- Highly confident both over the phone and in person
- Ability to quickly build rapport
- Perseverance, resilience and a desire to overcome objections
- A strong team player
- The ability to work autonomously with excellent time management
What you'll be responsible for
- ⭐️
Sales Pipeline Fulfilment
Ensure the top of the sales pipeline is adequately filled with quality leads
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Outbound Prospecting
Generate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers
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Lead Qualification
Determine which prospective customers are most likely to purchase the organization's product/service, using a lead specific qualification framework
Skills you'll need
- 💪🏼
Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- 🧩
Creativity
Generates multiple innovative/new/novel ideas to solve a problem
- 📊
Results orientation
Focuses on outcomes and the steps it takes to achieve them