Our mission is to make employment easier and more valuable for everyone, and this includes empowering Aussie SMBs with the confidence they need to manage their team. After all, no one starts a business to be an employer.
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Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We've grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2022 and beyond.
We believe in distributed employment and take a ‘Remote First' approach with our team.
About the role
The Community Manager is responsible for building, engaging, and maintaining the online community around the Employment Hero platform. The users will include both businesses as well as consumers. The Community Manager will manage discussions, facilitate interactions, and ensure a positive and helpful environment for all users.
The key focus for the role is to manage the support aspects of the community, including addressing user questions, concerns and issues to provide a high level of customer satisfaction. In addition, this role will moderate user-generated content, enforce community guidelines and maintain a safe online space.
What you'll be responsible for
Social Media Content Creation
Create visual and written content that is optimized for social media channels to achieve specific goals
Multi-Channel Marketing Campaigns
Develop and execute multi-channel marketing campaigns to achieve specific goals, including awareness, engagement, and leads
Build and maintain positive and functional relationships with key stakeholders, to ensure the successful delivery of a project or goal
Skills you'll need
Works with others by being open, clear in communication and listening to achieve goals
Generates multiple innovative/new/novel ideas to solve a problem
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
As we embark on rapid growth, we’re leaving behind the old-school call centre behaviour and thinking. We believe our omnichannel experience will achieve the highest levels of customer satisfaction with minimal customer effort.
You’ll get to learn from our CX leaders like Karen Spear, Elisha Anderton or Scott Downing. You’ll also work closely with team members like Patricia Tam, Junior Product Designer. Patricia completed her studies in UX and Web Design at Torrens University last year.
In July, Emily, Karen and Scott joined the whole Employment Hero team in Phuket, Thailand to connect and align on the company’s Master Plan 3.0. Emily also had the opportunity to run a professional development learning session on CX101alongside Karen and Scott.
Not a bad perk for a global, remote-first organisation!