NSW Department of Customer Service
Associate Director Diversity Equity & Inclusion
To a sustainable health system that delivers outcomes that matter most to patients and the community, is personalised, invests in wellness and is digitally enabled.
People and culture
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why NSW Department of Customer Service
We plan for the provision of comprehensive, balanced and coordinated health services to promote, protect, develop, maintain and improve the health and wellbeing of the people of NSW.
About the role
**About the Role ** As the Diversity, Equity, and Inclusion (DEI) Practice "Product Owner," you will lead a dynamic team of project managers and subject matter experts to deliver comprehensive DEI initiatives. From needs analysis and stakeholder co-design to strategy development, legislative action planning, and continuous improvement, you will drive the entire lifecycle of DEI initiatives. Your mission: to create an open and inclusive environment for everyone.
**Key Responsibilities **
- Expert Advisor: Provide expert advice on government diversity policies, identify emerging issues, and create evidence-based position papers to guide senior executives.
- Strategic Leader: Design, implement, and refine DEI strategies, roadmaps, frameworks, and programs to meet government priorities and legislative requirements.
- Governance Champion: Establish good governance practices, track progress against action plans, and continuously strive for improvement.
- Collaborative Partner: Foster relationships with employee representative groups and public sector stakeholders to promote inclusion and celebrate diversity.
- Forum Facilitator: Serve as secretariat for DEI forums, leading co-design workshops and meetings to ensure effective governance and decision-making.
- Inclusion Innovator: Embed workplace adjustments to support flexibility, trust, and psychological safety, enabling all people to thrive.
- Team Coach: Continue to build the agile capability of the team to deliver high-quality, compliant advice, policies, and services.
**About the team ** At DCS, we are passionate about serving our customers, the 13+ million citizens of NSW. By putting the customer at the centre of all programs and initiatives, we are transforming the way the government interacts with the people of NSW.
The People Innovation and Experience (PIE) team sits within People and Culture and works across the department on strategic initiatives whose purpose is to make a positive difference in people's work lives. You will be one of four highly impactful practice leads who reports to the Director, PIE.
So, if that resonates with you, we would love you to join us! So Why Join Us?
- **Do work that really matters: **Building a safer, fairer and a productive workplace for everyone
- Supportive Culture: Be part of a team that prioritizes psychological safety, trust, and achieving high quality outcomes
- Work-Life Balance: Benefit from flexible and hybrid working arrangements to support your work-life balance
- Dynamic Environment: Work in a fast-paced, dedicated team that values a growth mindset
If you're ready to make a difference, apply now and be a part of our amazing journey. **To be successful in this role, we are looking for experience in: **
- Delivering a DEI practice which takes a systems approach to strategy, programs and governance at scale
- Leading and coaching a DEI team in an agile project environment focused on quality delivery and outcomes
- Excellent stakeholder and change management skills in a changing global context
- Providing high-level advice to senior stakeholders, including recommendations for policy and program reform, where there are complex issues and multiple viewpoints
- Relevant tertiary qualifications in HR, organisation development and DEI or equivalent work experience.
What you'll be responsible for
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HR Query Handling
Promptly respond to HR queries and support compliance with HR policies
- 🗓
Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
Skills you'll need
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
Responsible for the design and delivery of the Capability & Culture stream for the I&A Executive Office Transformation Program.