About the job

Be inspired everyday – let your work make a difference

#Superwithimpact

More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to a more sustainable world.

HESTA is also an inspiring and rewarding place to work. That’s because what we do makes a difference to the lives of our members. The people who work at HESTA are not only exceptional at what they do, they’re focused on living and creating a strong organisational culture. We’re an industry super fund dedicated to the people who keep our communities going. People who provide some of the best health, education and community services in the world are HESTA members – and we are proud to serve them.

**The opportunity – ‘Do what you love, and you’ll never work a day in your life’ #careerswithimpact **

Are you an experienced in superannuation operations & looking to make an impact? We're seeking a skilled Accumulation & Retirement Services Specialist to join our dynamic team.

In this role, you will be responsible for key operational activities and tracking vendor performance to deliver optimal superannuation outcomes and a streamlined member experience.

Please note this is a 12 month maximum term contract.

What You'll Do

• Manage relationships with fund administrator and internal stakeholders to triage enquiries, escalations, or concerns to ensure Members receive the appropriate support to resolve their issue effectively.
• Drive operational incident management and resolution
• Identify and provide feedback on internal and vendor continuous improvement opportunities to improve processes, ways of working and operational efficiency
• Support the Accumulation and Retirement Services Lead in driving operational efficiency and Trustee oversight

You Have

• Hands-on operations experience in superannuation and can hit the ground running, ideally from a superannuation administration or Trustee office background
• Deep understanding of super legislation and SIS Act
• Proven track record in operations and process improvement
• Excellent stakeholder management skills
• Experience in incident management and resolution
• Strong analytical and problem-solving abilities
• Ability to guide junior team members
• Join us in delivering excellence in superannuation services.

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave.
• Your Professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.
• We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team [email protected] and we’ll call you to discuss.

We’ll close applications when we find the right person, so get in quick before you miss this opportunity.

Please note: Applications via recruitment agencies will not be accepted for this position