Vanta

Solutions Engineer, Startups - APAC

To protect consumer data and restore trust in internet businesses

  • Software engineering

  • Full-time

  • Office | Sydney, NSW, Australia

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • ·

Why Vanta

We started Vanta in 2016 as Equifax had lost every American's social security number, Home Depot had leaked its customers' credit card numbers to hackers, and Facebook admitted that it irresponsibly sent user data to third parties who tried to influence the US election. It was clear that security and privacy had become mainstream issues, and that we all increasingly relied on cloud services to store everything from our personal photos to our communications at work.

Vanta's mission is to be the layer of trust on top of these services, and to secure the internet, increase trust in software companies, and keep consumer data safe.

We do this by building an automated head of security for technology companies, and we use that system to both help a company secure itself and to prove their security to others.

If we succeed in our mission, it should feel irresponsible for users to put data into a product that isn't certified by Vanta, and irresponsible for companies to collect data without using Vanta to secure and monitor themselves.

About the role

About the job

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest potential to support their own security goals.

You’ll be an integral part of the Sales team, working both pre and post-sales to ensure technical fit and create innovative solutions for our customers.

Your attention to detail, focused on customer needs, will drive rapid customer onboarding completion and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback.

What you’ll do as a Solutions Engineer at Vanta:

  • Own the technical relationship with our customers
  • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
  • Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
  • Support customers thought their trial process with Vanta
  • Build product examples, documentation, and other critical resources for our customers
  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement
  • Creatively identify and help drive new programs to improve the pre to post-sales transition

How to be successful in this role:

  • Have 3+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title
  • Have previous B2B SaaS experience
  • Have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
  • Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
  • Be creative, technical, and naturally persuasive
  • Be detail-oriented and organized.
  • Love listening to customers, discussing strategy with colleagues, but also diving into the weeds.
  • Have general knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
  • Be familiar with REST API development and service integrations is a plus
  • Ideally have prior experience in the cybersecurity space

What you can expect as a Vantan:

  • Industry-competitive salary and equity
  • Healthcare stipend towards health insurance for you and your dependents
  • 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
  • Health & wellness stipend
  • Remote workspace stipend
  • Commuter benefits for team members who attend the office
  • Internet and cellphone stipend
  • 9 company paid holidays
  • 20 days of PTO per year
  • Virtual team building activities, lunch and learns, and other company-wide events!
  • At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

What you'll be responsible for

  • Stakeholder Engagement

    Partner with stakeholders to understand specifications, business requirements, and communicate insights

  • 🤖

    Scripting and Automation

    Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks

  • 🛠

    Test Automation

    Create and implement code tests and software test automation

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🧮

    Numerical problem solving

    Works with numerical information and performs mathematical calculations to solve problems

  • 🔍

    Attention to detail

    Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Meet the team

Avatar
Support

Vanta

Vanta’s Support team today is small but mighty. We’re a little nit-picky about the technical details, and are ardent receipt-keepers and “screen-shotters”. If we have the opportunity to show our customers rather than just tell them, we’ll take it. Here, you get to learn-by-doing, have your input valued, and work collaboratively with your team members on a daily basis to deliver above-industry standards in response quality and turnaround. You’ll provide technical support to customers, partners, and developers for Vanta’s products and services, helping to successfully resolve customer requests.   If you’re looking to take your Customer Support career to an emerging technical space, you learn quickly, and you love diving into complex problems to find simple solutions, this is the team for you.