American Express

Executive Assistant

Our mission is to become essential to our customers by providing differentiated products and services to help them achieve their aspirations.

  • Administration

  • Full-time

  • Office | Sydney, NSW, Australia

  • Visa sponsorship · No

  • Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.

  • ·

Why American Express

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.

For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

About the role

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enable the day-to-day operations of our company’s payment network. The Executive Assistant plays a critical support function and is responsible for providing office management and administrative support to the Vice President of the Global Merchant & Network Pricing team and Vice President Global Client Group team. The Executive Assistant will interact with executives and senior management, colleagues and customers across American Express. The candidate should demonstrate strong executive presence, and an ability to act strategically in an information intensive and fast-paced environment. The Executive Assistant will also assist in the coordination of special projects and ad hoc administrative requests, as required.

How will you make an impact in this role?

  • Arrange, confirm, and proactively manage detailed calendars, handling all aspects of complex meetings and related logistics
  • Schedule and coordinate a high volume of complex domestic and international travel including flights, hotel, and ground transportation; coordinate necessary passport/visa documentation and agenda coordination
  • Prepare travel and expense reports on a timely basis
  • Exercise discretion in dealing with highly sensitive and confidential information
  • Develop and execute colleague communications, including but not limited to, preparation of internal presentations, executive memorandums, and conference calls
  • Actively support planning for customer forums and events, team building activities and colleague engagement initiatives
  • Lead and support other related projects and duties as requested

Minimum Qualifications

  • Undergraduate degree required or minimum similar experience
  • Previous experience supporting senior leaders and their teams in a fast-paced environment is highly preferred
  • Strong verbal and written communications skills with a focus on attention to detail
  • Must be a self-starter with the ability to manage multiple tasks efficiently and effectively while meeting tight deadlines
  • Demonstrated ability to exercise sound judgment, act independently, and be resourceful
  • Must have strong interpersonal skills, high attention to detail, and ability to maintain composure under pressure
  • Demonstrated ambition and strong work ethic with an intense will-to-win
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Experience with any of the following business applications: Ariba, Concur, Webex, Confluence

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

What you'll be responsible for

  • 🖥

    Office and Team Coordination

    Coordinate the smooth and effective day-to-day administrative operations of an office or team

  • 🗓

    Diary Management

    Track, manage, and prioritize the daily movements for business leaders to achieve the organization’s goals effectively

  • 📥

    Inbox Management

    Track, prioritize, and action a leader’s email inbox to increase their overall productivity and efficiency

Skills you'll need

  • 😎

    Social skills

    Behaves and communicates effectively in different social situations and with a variety of different people

  • 👍🏼

    Flexibility

    Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively

  • 🔍

    Attention to detail

    Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Meet the team

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Administration

American Express