Ventia
Casual Cleaners
Our purpose is to make infrastructure work for our communities. This is what unites us and excites us. It's why we do what we do; it's why we exist. Our values guide our thinking, decisions, and behaviour.
Customer service and support
Part-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Ventia
Ventia is one of the largest essential infrastructure services providers in Australia and New Zealand. We are proud to provide the services that keep infrastructure working for our communities. With a combined workforce of more than 35,000 people, operating in over 400 sites across Australia and New Zealand, Ventia operates across a broad range of industry segments, including defence, social infrastructure, water, electricity and gas, environmental services resources, telecommunications and transport.
About the role
About the Role: Reporting to the Cleaning Supervisor, you will deliver high-quality cleaning services across government facilities throughout Sydney CBD and surrounding suburbs, including The Rocks, Barangaroo, Ultimo, Pyrmont, Surry Hills, Kings Cross, Glebe, Alexandria, Redfern, and more.
- Cleaning high-touch areas (e.g., taps, door handles, bubblers, handrails, bathrooms)
- General duties such as mopping, sweeping, dusting, and vacuuming
- Replenishing supplies and stock maintenance
- Travelling between multiple sites (own transport desirable)
About You: We’re looking for reliable, proactive individuals with:
- Strong time management and the ability to meet deadlines
- Willingness to travel across various sites, including evening and weekend shifts
- Great attention to detail
- The ability to work both independently and in a team
- Driver’s licence (not required but advantageous)
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Verbal communication
Speaks clearly to convey information effectively to a target audience
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
