Unisys
Systems Analyst 2 - Microsoft Teams & Enterprise Voice
Inspired by possibility. Driven by performance
People and culture
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Unisys
Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that. Every day, we push the boundaries of what’s possible. We go beyond better to unleash real change. We work with organizations around the world to encourage performance and enhance profitability. Across regions, industries and contexts, we apply specialized expertise and advanced technologies to strengthen and transform teams and processes. We change how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions. Because progress is never finished.
About the role
What success looks like in this role: The Position will be a dedicated Microsoft Teams, Direct Routing and other Unified Communication platforms.
This role will work with the Digital Workplace – Unified Communication Lead to architect UC technologies such as on-premises deployment, migration to MS Teams from different platforms (E.g., Skype for Business, Zoom etc.).
Responsibilities and Accountabilities:
- Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
- Strong hands-on experience in complex enterprise Unified Communication platforms
- Expert-Level experience in Configuring and Administration of High Availability environment for Unified Communication technologies, Direct Routing, SBCs environments.
- Expert-Level experience Spectralink DECT-Solution
- Experience with Creation, modification and deletion of end devices, DECT servers and DECT transmitters.
- Experience with Operation of the OVOC server incl. patch management
- Experience with Luware Contact Center solutions
- Expert with managing application policy for controlling and accessing Luware routing within the Microsoft Teams client.
- Expert in managing Luware Attendant Console
- Environmental changes – consolidation, platform upgrades, SBC firmware and security management
- Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
- Optimize the performance of the environment, including reconfiguration, maintenance and/or upgrades.
- Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Unified Communication and collaboration
- Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
- Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
- Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
- Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
You will be successful in this role if you have:
- NV1 Security Clearance is required.
- Must be an Australian Citizen
- Expert-Level in Microsoft Teams, Microsoft Lync/Skype-for-Business and integrated technologies
- Advance-Level understanding of MS Teams, Direct Routing, Meeting Room technologies such as Crestron, Surface Hubs, Poly etc.
- Advanced experience with SBC such as AudioCodes, Ribbon/Sonus, MediaPacks or any other Analog Gateways, SIP Trunks, VOIP, ISDN E1/T1
- High-Level of understanding of Microsoft’s Productivity Software – Collaboration Suite (MS Teams, SharePoint, OneDrive)
- Strong understanding of ITIL.
- Strong knowledge of Microsoft PowerShell.
- 8+ years of working with Microsoft Teams, Skype for Business / Lync 2013/ Lync 2010, Direct Routing, SBCs and/or any Microsoft and Networking Technical related technologies.
- 4+ years of relevant work experience as a Tech Lead in technical support to Enterprise Customers.
- Proven experience in managing complex Microsoft Unified Communication and collaboration enterprise environment for large global enterprises
- Solid understanding of UC, VOIP, SBCs, MTRs
- Microsoft Certifications in the relevant Microsoft technologies required for this position.
What you'll be responsible for
- 🎤
HR Query Handling
Promptly respond to HR queries and support compliance with HR policies
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Internal Stakeholder Partnership
Work closely with internal stakeholders to understand the business and advise on Human Resource matters
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Implementation of People and Culture Projects
Design and implement People and Culture projects to support the organization’s goals, and meet compliance requirements
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
