Westpac
Analyst - Data Operations
To become number one for customer service
Data and analytics
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Westpac
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
About the role
How will I help? As an Analyst in our Information Management and Data Platforms Operations (IMDO) team, you will contribute to continuous improvement of the Data Product Operating Model, ensuring that Data Products are built, governed, and used in a manner that maximises value for the Group. We are seeking candidates with business analysis and data governance capability who are experienced in process improvement and managing multiple stakeholders across the business.
Key Responsibilities
- Continuously improve and embed the Data Product Operating Model, including governance processes, product ownership, sharing agreements, and controls in line with relevant policies, standards and technology changes.
- Contribute to the uplift in data governance and data culture across the bank.
- Coach and support business stakeholders to build greater awareness and value of Data Products.
- Monitor and report the impact of the Operating Model and compliance with the Data Product Standard.
What’s in it for me? You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need to succeed?
- Highly developed communication and consultative skills to engage stakeholders across the business.
- Business process improvement skills and experience using customer or stakeholder feedback to optimise existing processes.
- Experience in risk management, data governance and/or data product management.
- Strong problem solving and analysis experience in a similar capacity in a corporate environment requiring high-touch stakeholder management.
- Ability to develop and maintain policies, procedures and guidance material.
- Good data literacy, visualisation and presentation skills.
- Ability to leverage analytics for solving business problems.
- Communication and management of change impacting a broad set of stakeholders.
- Strong attention to detail, with ability to time manage multiple concurrent deliverables.
- Solid proficiency in Microsoft Word, Excel, and PowerPoint.
What you'll be responsible for
- 📶
Data Analysis and Reporting
Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
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Data Management and Visualization
Create and maintain the organization’s Business Intelligence tools, and present complex data in simple, visual ways for key stakeholders
Skills you'll need
- 🧮
Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
The Westpac DataX team supports our customers solve real world problems with next generation data products. Presales: Including but not limited to strategic insights and data visualisation Onboarding: Building client data pipelines, including data cleansing and data visualisation dashboards