The Salvation Army Australia
Workplace Effectiveness Consultants
To preach the gospel of Jesus Christ and meet human needs in His name without discrimination.
People and culture
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why The Salvation Army Australia
We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice
The Salvation Army helps people in need through a wide variety of spiritual and humanitarian programs and is active in 128 countries. In Australia our services are as wide-ranging and diverse as the areas of need in the community. You can find out more at salvationarmy.org.au.
About the role
We’re looking for two dynamic Workplace Effectiveness Consultants (WECs) to join our team on a max term basis until 30th Jan, 2026, full-time opportunity. You’ll play a key role in developing and updating Standard Operating Procedures, guides, and training videos to enable our Stores and logistics team. You will work on processes from the Enablement Project, collaborating closely with the People Team (Training, HRBPs, Risk, Volunteer Management), frontline team members, subject matter experts and varied array of stakeholders to deliver holistic, fit-for-purpose solutions.
What You’ll Do:
- Develop, update, and deliver procedures, step guides, quick reference guides, and other resources from the Enablement Project.
- Collaborate with stakeholders to uncover what’s working, what’s not, and what could be even better, creating targeted solutions.
- Get creative with microlearning modules and explanatory videos using tools like Articulate 360 and Vyond.
- Research external rules, regulations, and requirements to ensure materials are accurate and compliant.
- Ensure all initiatives support the broader Salvos Stores People Team and TSA strategy.
What You Bring to the Table: You’re a process-driven professional with project coordination experience, skilled in project management methodologies and keeping projects on track, even during busy times. Your expertise may span areas such as learning and development, organisational development, and training, with an added advantage if you've created learning or microlearning modules. You're adept at research and analysis, transforming complex data into actionable insights will be highly regarded.
Key capabilities include:
- Experience in retail, warehousing, or logistics and knowledge in risk; ideal but not essential.
- Tech-savvy with familiarity in Microsoft Office, SharePoint, and project mapping or management tools. Bonus points if you have experience with Vyond 360, Articulate or other similar tools.
- A natural team player, you collaborate easily and enjoy bouncing ideas around.
- Your problem-solving skills are second to none, with a knack for lateral thinking and a keen eye for detail.
- Strong analytical and communication skills, with the ability to present complex findings clearly and document information in concise, easy-to-read formats.
What you'll be responsible for
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Organizational Culture Development
Understand and develop a strong and cohesive organizational culture
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Internal Stakeholder Partnership
Work closely with internal stakeholders to understand the business and advise on Human Resource matters
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Implementation of People and Culture Projects
Design and implement People and Culture projects to support the organization’s goals, and meet compliance requirements
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
