Vocus
Enablement Specialist
Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice, and energy services to Australian consumers and small businesses alike. We call it brilliant made simple.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Vocus
As a leading specialist fibre and network solutions provider, Vocus connects people, businesses, governments, and communities across Australia, and to the world.
With a world-class team of experts, we challenge convention and do things differently to make brilliant solutions simple.
We own and operate a 25,000km fibre network that is purpose-built and managed for business and government, so we understand how vital high performance and secure network solutions are for any organisation today.
Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services to Australian consumers and small businesses alike.
Above all, we know how important it is to make things simple and reliable, and to give you more control in ways that matter most.
We call it brilliant made simple.
About the role
The purpose of this role is to partner with the sales teams to drive change, enhance communication, and improve sales effectiveness through structured enablement initiatives. This role will lead change management efforts, develop and deliver sales learning programs, optimise sales processes, and implement tools and frameworks that enhance capability, adoption, and performance.
Sales Process Improvement & Enablement:
- Develop and implement learning solutions tailored to upskilling sales teams and increasing overall capability across process, technology, and product changes.
- Lead and manage dedicated enablement programs to uplift Enterprise Sales team capabilities.
- Design and implement an enhanced sales onboarding experience to support new hires in ramping up quickly.
- Deliver customised enablement solutions to support product launches, campaigns, and go-to-market strategies
- Embed and evolve the Sales Methodology, ensuring ease of use and adoption by the salesforce
Change & Communications:
- Conduct Change impact analysis, stakeholder analysis, gap assessments, and training needs analysis to support Sales Transformation initiatives.
- Apply a structured management approach to drive the adoption of new processes, tools, and methodologies.
- Lead and manage engagement activities, including All Hands meetings, Leadership Forums, and internal sales communications.
- Develop and manage internal communication strategies, including newsletters, updates, and enablement materials for sales teams.
- Work with cross-functional teams (Marketing, Product, & Transformation teams) to align communication efforts with broader business objectives, ensuring consistent messaging around enablement and change initiatives.
**What We Offer ** Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- 💪🏼
Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
