Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

HUGO BOSS is seeking a detail-oriented team player with a passion for e-commerce and logistics. Reporting to the Regional Head of E-Commerce, the E-Commerce Order Management Coordinator will be based in our Cremorne office, serving as the Australia support office.

What you can expect:

* Oversee daily e-commerce operations, including order processing and shipping logistics. * Coordinate with fulfillment partners and logistics providers for accurate order fulfillment, including managing returns. * Collaborate with the logistics team to forecast expected orders and units, supporting brand.com requirements. * Continuously optimize e-commerce processes to enhance efficiency, accuracy, and cost-effectiveness. * Work closely with the Customer Care team to implement strategies that boost customer satisfaction and retention. * Address customer inquiries and resolve issues related to orders, shipping, and product availability promptly and professionally. * Ensure essential packaging materials for customer order fulfillment are always in stock. * Monitor e-commerce processes and troubleshoot issues with stakeholders. * Analyze service level agreements (SLAs) and create reports based on business needs. * Initiate and drive data-based decisions and process enhancements.

Your profile:

* 2+ years of experience in an E-commerce role * Strong understanding of customer needs and impacts for satisfaction. * Ability to collaborate with diverse stakeholders and partners. * Energetic, passionate, and creative, challenging the status quo. * Degree in business, logistics, or related fields (desirable) * Proficiency in order management systems (SAP desirable)

Your benefits:

* Annual clothing allowance * Additional birthday leave * Up to 50% off our premium product range * Earn up to $2,000 per person you refer through our employee referral program * Access to our Employee Assistance Program * Ongoing training and career development opportunities

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation. <