Ogilvy Australia

Account Manager

To enhance the value of our clients' key assets - their brands

  • Sales and customer success

  • Full-time

  • Office | Melbourne, VIC, Australia

  • Visa sponsorship · No

  • Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

  • ·

Why Ogilvy Australia

Ogilvy Health is a leading multi-award-winning global healthcare communications agency that is looking for someone with creative flair, ambition and eager to develop their career in the exclusive healthcare industry where you can really make a difference. Ogilvy Health is all about being real, playing as a team, never stopping, caring more and thinking like an owner.

About the role

About the role: Based in our Melbourne agency, the opportunity will involve working across one of our biggest clients where you will be immersed deeply in the business and support across a range of brand projects, spanning TV, OOH, print, through to digital, all connecting back to solving business challenges. The account is fast-paced, expands across multiple touch points in each campaign and is packed with growth opportunities. 

We’re looking for an Account Manager who is inspired by creative opportunities and has the passion to help bring these to life for their clients. By joining our team, you’ll get to partner with a global brand with impressive creative opportunities, work with industry-leading minds across strategy, creative and account service.

What you'll be doing:

  • Handle day-to-day administration of the account, including internal and client WIPS, workflow control, meetings, minutes, estimates and records, under the direction of the Account Director 
  • Develop a thorough understanding of the client’s brand and its competitive environment
  • Write briefs under the supervision of the Account Director 
  • Work with internal stakeholders to get things done on time, on budget and at the right quality, including peers across departments and disciplines
  • Develop a strong relationship with the client and ensure they are kept in the loop with the work in progress. Provide excellent customer service in all client interactions

What you'll bring:

  • 1+ years of agency experience 
  • Excellent written and verbal communication skills and strong presentation abilities 
  • Ability to relate well to a variety of people & build productive relationships, while still introducing elements of fun and humour in the workplace 
  • Demonstrates initiative – a proactive thinker and doer who is inquisitive, hungry to learn and looks for ways to make a difference
  • The ability to approach problem-solving in innovative ways to gain the best solution.

 

Why Ogilvy?

  • Global mobility: As part of a leading global network, you'll have access to exciting career pathways and opportunities around the world.  
  • **Family & caregiver support: **We offer a gender-neutral parental leave policy, providing 16 weeks of paid leave to support all parents and caregivers throughout their journey. We're committed to helping you balance your career and family life.
  • Unlock the power of AI: Get exclusive access to WPP Open, our cutting-edge global AI platform, and leverage the latest technology to enhance your work and drive innovation.
  • Belong at Ogilvy: We're deeply committed to fostering an equitable and inclusive workplace. Our Inclusivity & Impact Council, SheCD, WPP Unite, and Reconciliation Action Plan programs are just some of the ways we're creating a culture where everyone feels valued and respected.
  • Invest in your growth: We're invested in your success. You'll receive a tailored personal development plan to help you achieve your goals, along with dedicated support from your manager to guide your career journey. We leverage Culture Amp to facilitate meaningful career conversations and track your progress.
  • Recharge & rejuvenate: Enjoy a range of additional leave benefits, including your birthday off, Summer Fridays, and loyalty leave (an extra day for each year you're with us).
  • Wellness your way: Take advantage of discounted rates with health and fitness providers, plus access to yoga, meditation, and wellbeing programs to support your mental and physical health.
  • Confidential support: We provide confidential counselling support through Telus EAP to help you navigate any personal or professional challenges.
  • Recognising excellence: We celebrate your achievements and loyalty through our employee reward programs.
  • Referral bonus: Bring your talented friends to Ogilvy and receive a bonus!
  • Exclusive savings: Access discounts and vouchers for major household brands through our benefits platform, perkSPACE.

 

What you'll be responsible for

  • 👍🏼

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 💼

    Account Retention and Expansion

    Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

  • ⭐️

    Sales and Customer Success Process Improvement

    Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers

Skills you'll need

  • 🤝

    Negotiation

    Persuades others to shift their views and/or behaviours with the goal of reaching consensus

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🤔

    Decision Making

    Considers the costs and benefits of potential actions and determines the most appropriate one

Meet the team

Avatar
Sales and Customer Success

Ogilvy Australia