Deloitte
Senior Consultant | ServiceNow Managed Services
To help our clients and our people excel
Software engineering
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Deloitte
So, when people ask, “What’s different about Deloitte?” the answer resides in the many specific examples of where we have helped Deloitte member firm clients, our people, and sections of society to achieve remarkable goals, solve complex problems, or make meaningful progress. Deeper still, it’s in the beliefs, behaviors, and fundamental sense of purpose that underpin all that we do. With more than 150 years of hard work and commitment to making a real difference, our organization has grown in scale and diversity—approximately 245,000 people in 150 countries and territories, providing audit & assurance, tax, legal, risk and financial advisory and consulting services—yet our shared culture remains the same. For us, good isn't good enough. We aim to be the best at all that we do—to help clients realize their ambitions, to make a positive difference in society, and to maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. That’s what makes us truly different at Deloitte. Not how big we are, where we are, nor what services we offer. What really defines us is our drive to make an impact that matters in the world. Find us here Our offices
About the role
Accelerate your career with Deloitte! Are you ready to apply your ServiceNow expertise in a dynamic, client-facing role? Join our growing team and take your career to the next level. What will your typical day look like? As a ServiceNow Consultant in our Managed Services (Operate) team, you will work closely with clients to maintain, optimize, and enhance their ServiceNow environments. Your responsibilities will include:
- Providing ongoing support, administration, and maintenance of ServiceNow platforms.
- Working with business analysts and clients to understand requirements and deliver enhancements.
- Configuring, troubleshooting, and improving existing ServiceNow modules, including ITSM, CSM, UI Builder, and ITOM.
- Managing incidents, problems, and changes in line with ITIL best practices.
- Ensuring system stability and performance through proactive monitoring and optimization.
- Assisting with ServiceNow upgrades, patching, and security compliance.
- Supporting integrations between ServiceNow and other enterprise systems.
- Engaging with stakeholders to drive continuous service improvement and maximize platform value.
About the team Our ServiceNow Operate team provides ongoing platform management, ensuring that our clients’ ServiceNow environments run smoothly and efficiently. We partner with a range of industries, from financial services to government and healthcare, delivering stability, security, and enhancements that help businesses get the most out of their ServiceNow investment. Enough about us, let's talk about you You have a strong background in ServiceNow administration, support, and continuous improvement, with relevant certifications and a passion for solving client challenges. Specifically, you bring:
- 1-3 years of hands-on ServiceNow experience, particularly in ITSM, CSM, UI Builder, Service Portals, Workspaces and ITOM.
- ServiceNow Certified System Administrator (CSA) - mandatory.
- Experience with incident, problem, and change management within an ITIL framework.
- Ability to analyse and troubleshoot ServiceNow issues effectively.
- Experience in configuring ServiceNow components, including workflows, UI policies, business rules, and integrations.
- Good understanding of HTML, CSS and AngularJS
- Strong stakeholder communication and problem-solving skills.
- Exposure to ServiceNow implementation projects and upgrades.
- Familiarity with Agile methodologies and ticket-based work environments.
- Exposure to Custom Application Development. (Desirable)
- Knowledge of Domain Separated instances configuration and management. (Desirable)
What you'll be responsible for
- ⚙️
Technology Implementation
Identify, implement and manage software that enables revenue-generating teams to achieve their goals
- 💼
Business Development Support
Contribute to new business development by conducting research, writing proposals, and developing supporting materials
- 💬
Client Communication and Relationship Building
Communicate with clients and stakeholders to build relationships, gather feedback, and ensure satisfaction with services
Skills you'll need
- 📊
Results orientation
Focuses on outcomes and the steps it takes to achieve them
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
The engineering team is the group of developers and managers responsible for the actual production and building of the given product or service. They are the ones carrying out all of the sprints and working on new or necessary features, updates, and fixes.