Doordash
Senior Associate, Strategy & Operations
Our mission is to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve.
Strategy and analysis
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Doordash
We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
About the role
About The Role
The Strategy & Operations Senior Associate role is for self-motivated, ownership-minded individuals who thrive on solving complex problems using both data and empathy, collaborate across the organisation, and execute to bring strategies to life. You will report to the Strategy & Operations Manager, within one our Strategy & Operations teams, which include Merchant, **Dasher **and Consumer. This is a hybrid role with 3 days spent in-office (Sydney / Melbourne).
You're excited about this opportunity because you will…
- **Curious Mind - **You have a curious mind for seeking out problems and thrive on solving complex problems. You love to learn how things work and how to make them work more efficiently. In this role you will unpack ambiguous problems and discover new ways to improve the DoorDash business.
- **Own & build **- You will be responsible for a key component of the customer experience, whether that experience is for customers that order on DoorDash, Dashers who earn and deliver or Merchants who sell through DoorDash. You will own an integral part of the experience for that customer type. One example in the customer team could include being responsible for developing and executing the overall operational strategy for DoorDash homepage, where you will focus on increasing customer conversion through improving in-app merchandising and customer experience
- **Experiment **- Use a data-driven approach and deep market knowledge to identify improvement opportunities, run tests and make our business 1% better everyday
- Influence – Work cross-functionally with our Australia and International teams, such as Strategy & Operations, Marketing, Sales, Product, and Engineering
- Grow professionally - there is room for professional development and to own additional scope and special projects related to consumer and marketplace side of the business
We're excited about you because…
- You have 4+ years experience - in operations / project management / strategy consulting / product / technology /
- **You are able to lead cross-functionally **- you will build and lead cross-functional processes across the business’ strategic areas to improve homepage customer experience
- Proven analytical skills - you have a working knowledge of SQL, are proficient at quickly understanding a problem and developing action oriented hypotheses, can build financial models and dashboards to track key metrics, and conduct deep-dive analyses into specific issues to drive continuous improvement
- You are a self starter who is biased towards action and excels in a fast-paced environment and evolving business
What you'll be responsible for
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Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🤔
Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
