DESCRIPTION

The Amazon Web Services (AWS) Security Operations Center (SOC) Support Engineer works across IT Systems and provides technical support; security response for logical services and physical data center systems and signals to support AWS security, customers, and partners.

Candidates for this role will possess both knowledge of security principles and experience with practical application of security best practices. An ideal candidate will have a proven record of accomplishment in one or more of the following domains: emergent/military/network operation centers, logical security, and technical customer support. They will possess excellent verbal and written communication skills and be able to multitask effectively through multiple incidents or workflows. Successful candidates will demonstrate good judgement and critical thinking while following SOC procedures and guidelines. They will have a technical background with the ability to identify and troubleshoot operating system and web application security issues across the physical and the logical space. They will be proactive, adaptable, professional, and insist on the highest standards of work.

The AWS SOC is a 24/7/365 operation and shift work will be required to include days, nights, weekends, and holidays. This role also requires flexibility of schedule and the ability and willingness to work outside of normal daytime business hours (including overnight shifts).

#awssoc

Key job responsibilities As an AWS SOC Support Engineer, you will respond to security alerts and incidents and employ established security processes, tools and procedures in accordance with service level agreements (SLA), policies, and standards. You will manage communications, security response and escalations, facilitate operational needs, generate and/or manage tickets, and provide additional services as required.

More specifically, the SOC Support Engineer will:

• Drive security findings, research mitigations, and analyze potential security vulnerability related information from a variety of sources to remediate root cause. • Exercise judgment in assessing security risks, prioritizing incidents, and determining appropriate escalation paths through established channels • Utilize security mindset to respond to security tickets across AWS organizations, following ticket standards and escalating according to documented risk criteria • Create innovative solutions to security issues through technology and process improvements in the SOC workflow • Document incident findings, contribute to security metrics, and identify patterns that can drive systemic improvements across AWS security posture • Consult closely with the other Amazon security and service teams on issues and work as a catalyst to bring stakeholders together to address findings and risks • Interface with technical teams, stakeholders and leadership to translate security mitigation plans into actionable items. • Manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.