**You will be part of a workplace where you feel you belong **   RACV is continuing an exciting transformational journey that is revolutionising the way in which we work, and the products and services we offer our members and customers into the future.    **About the Opportunity **   Reporting to the BA Practice Team Leader, the Senior Business Analyst (BA) plays a critical role within the Program Management Department & Salesforce Practice. The Senior BA will focus on a range of significant projects, initiatives & BAU tasks delivered by cross-skilled Agile-Scrum based Squads, with simple to high complexity impacts across RACV. The Senior BA will work alongside a variety of business and technical stakeholders, and will hold exceptional stakeholder management, verbal and written communication skills along with experience working in both Agile and Waterfall project environments.    **This could be just the right role for you **   The Senior BA plays the critical lead role of being the bridge between the business and technology. While the BA Practice Team Leader provides direction and leadership, the Senior BA is expected to be a self-starter and maintain a proactive approach when engaging with the business and technology teams. As we invest in career and development, the Senior BA will have the opportunity to coach and support other members of the BA Practice.    **Come along for a new journey **   You will be instrumental in ensuring our Program Management & Salesforce Practice delivers exceptional service. Here is a glimpse of what you will be doing: 

• Lead the scoping, planning, analysis and documentation for deliverables confirmed during Quarterly planning and estimation sessions. 
• Document the business processes, business rules, requirements, benefits, dependencies, risks. 
• Work closely with Product Owner, actively participate in backlog grooming, options analysis and benefits realisation. 
• Produce high quality detailed business requirements and/or epics and user stories and liaise with Scrum Master to ensure end to end delivery by technical teams. 
• Conduct stakeholder analysis to identify those impacted by changes to processes, procedures, technology, and ways of working. 
• Undertake discovery, analysis, design, modelling and documentation of business processes and procedures for (as-is) current state and defining the (to-be) future state.  
• Lead and facilitate gathering requirements to meet business and technology needs. 
• Collaborate with Squads and other Business Areas to define and document success metrics and acceptance criteria of business / functional / non-functional / technical / integration requirements 
• Lead Refinement and Story Elaboration sessions & actively participate in other Scrum ceremonies, run walkthroughs as needed. 
• Liaise with Frontline & Support teams to create high quality work instructions, user reference guides and knowledge articles for use in training and support. 
• Develop transition to support documentation and provide knowledge transfer and support for the transition processes. 
• Showcase your findings, learnings and analysis approach to the BA Practice via various forums and discussions.

    **Who we are looking for and what you will bring **   Thrive in an environment where people are at the heart of everything. You will come with: 

• 5+ years’ work experience as a Business Analysis Practitioner or similar role is essential, supporting organisation-wide or end-to-end technology and business projects from planning and evaluation to execution. 
• 3+ years' work experience as a Senior Business Analyst is desirable 
• Salesforce/Mulesoft experience and/or Salesforce BA certification is desirable 
• Tertiary degree in Computer Science, Management Information Systems or related field is essential 
• Strong knowledge of tools such as Atlassian Jira & Confluence, Office 365, process modelling tools such as Visio or draw.io is essential 
• Experience in Member-based and/or Customer-facing organisation is preferred 
• Exposure to different types of initiatives in a range of industries, from small enhancements, small to medium-sized initiatives and enterprise-wide implementations in a regulated, service-driven environment would be viewed favorably

    **There is so much on offer when you join RACV with benefits including **  

• Our flexible and informal work environment which helps bring balance between work and home. 
• Generous discounts on home and car insurance policies and RACV roadside care 
• Club Membership and great discounts across all RACV resorts as per eligibility 
• Discounts from corporate partners that are updated monthly.