Circle

Customer Care Advisor, APAC

Quick details

    Work remotely
    GMT+8, GMT+9, GMT+10
    Full-time
    1 position
    Junior
    Closed 26 Jul 2022

About the role

You’ll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. You’ll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.

Seniority

Junior

A role for someone with some basic skills, good motivation and ability to learn. Typically little experience is required.

Responsibilities

Issue Identification and Improvement

Identify and escalate issues, and suggest improvements to the development team

Adoption, Utilization and Training

Support customers to use the organization's product or service, and continue to grow their usage

Customer Success Journey Management

Identify customer goals and facilitate a process to help reach them

Strengths

Service orientation

Actively seeks and develops strategies to help key stakeholders

Critical thinking

Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Problem Solving

Identifies problems and develops logical solutions that address the problems