Dentons
Customer Service Officer
We redefine what is possible and shape the future. Together. Everywhere.
Customer Support
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Dentons
Across over 80 countries, Dentons helps you grow, protect, operate and finance your organization by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you.
About the role
Dentons’ mortgage production teams are responsible for all facets of a residential mortgage matter. Key tasks are distributed amongst teams, ensuring a smooth chain of events from pre-settlement to post-settlement stages. This is a rewarding opportunity to help homebuyers accelerate the process of moving into their new home. We are seeking new members for our customer service-focused team for a full-time 3 month contract. While this role focuses on liaising with multiple stakeholders via phone, you will collaborate with other teams and experience the end-to-end process of mortgage production.
What you'll be responsible for
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Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
