Aircall

Digital Onboarding Specialist - Sydney

We want to empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.

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  • Sales and Customer Success

  • Full-time

  • Office | Sydney, Australia

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • ·

Why Aircall

Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular productivity and helpdesk tools. Aircall was built to make phone support easy to manage – accessible, transparent, and collaborative.

Aircall believes that a great conversation is the most powerful way to communicate with customers, prospects, candidates, and colleagues. It is designed to enable delightful moments of human connection. Aircall was founded in 2014 and has raised over $226 million in funding. Based in New York, Paris, Sydney, Madrid, London and Berlin, the company currently has over 600 employees.

About the role

Customer experience is at the heart of what we do, and this starts in the Onboarding stage of the customer journey. We are looking for a passionate customer onboarding specialist to actively drive customer results in our digital-led customer segment! 

What you'll be responsible for

  • 👏🏼

    Customer Support Team Training

    Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives

  • ⚙️

    Customer Support Technology Management

    Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support

  • 🛟

    Implementation and Onboarding

    Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • Prioritization

    Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

Customer Success

Aircall