Dynatrace

Insights Support Analyst

Cloud done right.

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  • Data and Analytics

  • Full-time

  • Office | Sydney, Australia

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

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Why Dynatrace

Dynatrace (NYSE: DT) exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.

About the role

As a Remote Technical Customer Support, you will work within our Insights Services team, supporting eight to ten named customers. You won’t be alone but paired with a more senior Analyst, working together to provide outstanding customer service. Your journey will begin with 6 weeks of extensive product training followed by job shadowing as you learn the role.

What you'll be responsible for

  • 🧩

    Data Cleaning and Preparation

    Extract and clean data ready to use in analysis or to users

  • 📶

    Data Analysis and Reporting

    Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions

  • 📊

    Data Management and Visualization

    Create and maintain the organization’s Business Intelligence tools, and present complex data in simple, visual ways for key stakeholders

Skills you'll need

  • 🤓

    Learning agility

    Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

  • 🧮

    Numerical problem solving

    Works with numerical information and performs mathematical calculations to solve problems

  • 🔍

    Attention to detail

    Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

Meet the team

Customer Support

Dynatrace