Circle
Customer Support Representative, North America West
Quick details
About the role
You’ll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. You’ll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.
Seniority
Junior
A role for someone with some basic skills, good motivation and ability to learn. Typically little experience is required.
Responsibilities
Issue Identification and Improvement
Identify and escalate issues, and suggest improvements to the development team
Adoption, Utilization and Training
Support customers to use the organization's product or service, and continue to grow their usage
Customer Success Journey Management
Identify customer goals and facilitate a process to help reach them
Strengths
Service orientation
Actively seeks and develops strategies to help key stakeholders
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
Problem Solving
Identifies problems and develops logical solutions that address the problems