Customer Success Specialist

We want to make it as easy as possible for our customers to renew and expand their current subscription by providing a designated resource who can assist them make the right decision based on their needs.

As a Customer Success Specialist, you'll primarily assist with UpGuard’s renewals & expand processes, ensuring they are done efficiently and effectively. In addition, you will directly be involved in onboarding new customers. This is an excellent opportunity for someone seeking a career growth pathway to a Renewals Manager or Technical Account Manager.

Junior

A role for someone with some basic skills, good motivation and ability to learn. Typically little experience is required.

Adoption, Utilization and Training

Support customers to use the organization's product or service, and continue to grow their usage

Customer Success Journey Management

Identify customer goals and facilitate a process to help reach them

Account Expansion

Grow existing accounts and customer relationships to generate more revenue

Customer Journey Insight Development

Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience

Service orientation

Actively seeks and develops strategies to help key stakeholders

Critical thinking

Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Problem Solving

Identifies problems and develops logical solutions that address the problems