Renewals Customer Success Associate

We are looking for motivated candidates who thrive in a high growth environment to join our customer success team focused on Renewals. Candidates in this role will be accountable for providing the highest level of customer support and service to our existing customers (which include both insurance brokers quoting on our platform, as well as to our policyholders). We believe 100% that if our customers win, we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate, rapidly growing business – from basic company and product education, to administrative and transaction assistance. Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to speak to!

Junior

A role for someone with some basic skills, good motivation and ability to learn. Typically little experience is required.

Adoption, Utilization and Training

Support customers to use the organization's product or service, and continue to grow their usage

Customer Success Journey Management

Identify customer goals and facilitate a process to help reach them

Account Expansion

Grow existing accounts and customer relationships to generate more revenue

Customer Journey Insight Development

Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience

Service orientation

Actively seeks and develops strategies to help key stakeholders

Critical thinking

Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Problem Solving

Identifies problems and develops logical solutions that address the problems