Account Manager

Lumi is shaking up small business lending to provide you with fast access to finance that’s accurate, fair, and honest. We’re all about total transparency and are setting high standards for the fintech industry worldwide.

  • Sales, Customer Success, and Partnerships

  • Full-time

  • Office | Sydney, NSW, AU · You will have the ability to work from home one day a week.

  • Visa sponsorship · No

  • Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically after 2-5 years of experience.

  • ·

Matthew Pretorius

Hiring manager, Lumi

Our vision is to be the financial catalyst for Australian businesses to thrive, not just survive. We do this by helping Australian businesses achieve sustainable financial success by offering fast, fair and flexible finance solutions, powered by our innovative lending approach. We aim to partner with more businesses each year to grow the number of SMEs in Australia and contribute to a prosperous economy and entrepreneurial society.

We are building a culture where you can make a difference for our customers, be you and grow. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. Our values; Egos at the door, Think lean, See the customer and Learn to grow our unique to us and lived in our day to day life at Lumi.

Joining Lumi isn't just taking on a job, it's a step in your career journey. Along the way we offer loads of perks and benefits to support your growth and wellbeing and ensure you are rewarded and recognised. Free confidential counselling, subsidised gym, surprise massages, hackathons, paid parental leave, life leave and loads of food to name a few. Humble brag, we ranked #3 on the 2024 Australian Financial Review BOSS Best Places to Work in Banking, Superannuation & Financial Services!

About the role

In your role as an Account Manager you will be responsible for providing the highest level of service to our broker network. You will be working directly with Business Development Managers, brokers and clients amongst other key stakeholders. This is a vibrant role in a fun sales environment with an opportunity to grow your career in financial services.

  • Contacting and qualifying warm leads provided by our broker partners and direct customers
  • Taking proposals from first enquiry through to settlement
  • Building relationships and working closely with brokers and SMEs throughout Australia
  • Working closely with internal stakeholders to seek approval for loans in line with customer needs & Lumi policies

What you'll be responsible for

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 🤝

    Relationship Building

    Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

  • ⤵️

    Pipeline Management

    Prioritize and maintain pipeline while owning the sales cycle from discovery to close, in order to meet targets and goals

Skills you'll need

  • 👥


    Works with others by being open, clear in communication and listening to achieve goals

  • 📊

    Results orientation

    Focuses on outcomes and the steps it takes to achieve them

  • 🎙

    Verbal communication

    Speaks clearly to convey information effectively to a target audience

Meet the team



Applying with Hatch

Lumi is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

Learn more about Hatch