Streem

Account Manager

Streem is the ANZ market’s leading media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting.

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  • Sales and Customer Success

  • Full-time

  • Hybrid | Surry Hills, NSW, AU

  • Visa sponsorship · No

  • Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

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Meriska Donnelly

Hiring manager, Streem

From its market launch in 2017, Streem has grown rapidly to service over 500 of Australia and New Zealand’s largest corporate and government organisations including Telstra, Qantas, Bunnings, Woolworths, Lendlease and more than half of the federal government.

Technology and people are at the centre of Streem’s growth, with a team of 150+ account managers, engineers, product specialists, media analysts and a leadership team driving the company’s platform and market offering.

  • You'll be working with a group of 150+ dedicated, motivated, and loyal staff.
  • We are lucky enough to have in-house dining (lunch and a snack bar) prepared 4 days a week by Streem’s dedicated Chef Meg!
  • A range of corporate discounts on homeware, kitchenware, movie vouchers, tech gear, and much more.
  • Paid Parental Leave.
  • Novated Leasing
  • Access to education and training paid for by Streem, to the value of $3k per year for each staff member + access to salary sacrifice.
  • Additional leave including your birthday and wellbeing days when you need t them.
  • Access to an Employee Assistance Program (EAP), providing you an outlet for confidential support in your personal and professional life.
  • Pet friendly office.
  • External reward activities based on performance.

About the role

The Account Manager role is split between existing customer and team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day account management service.

Responsibilities include (but are not limited to):

  • Managing a customer’s day-to-day requirements, by taking ownership of new accounts and managing the requirements of existing accounts
  • Setting up, customising, and managing a customer’s Streem account, including creation of keyword/Boolean searches
  • Building and maintaining strong relationships with clients through serving as their key point of contact
  • Train and educate customers on the use of Streem’s platform through virtual and face-to-face meetings
  • Collecting feedback from customers and representing their requirements in internal product development meetings
  • Proactively identifying important media, key events, and issues to the customer
  • Identifying solutions and opportunities to client challenges
  • Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items
  • Quality control of news content flowing through the platform
  • Other duties as determined by Streem from time to time

What you'll be responsible for

  • 👍🏼

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 🤝

    Relationship Building

    Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

  • 💬

    Customer Query Handling

    Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

Skills you'll need

  • 🤝

    Negotiation

    Persuades others to shift their views and/or behaviours with the goal of reaching consensus

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🤔

    Decision Making

    Considers the costs and benefits of potential actions and determines the most appropriate one

Meet the team

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Streem

Applying with Hatch

Streem is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

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