Inquisitive

School Success Coordinator (Casual)

Inquisitive is an Education Technology company with a mission to democratise education by simplifying access to quality learning.

  • Sales and Customer Success

  • Part-time · 23 - 40 hours per week

  • Hybrid | Mosman, NSW, AU · 2 days a week required in our Mosman office (Tue/Thu). We have a beautiful space within a national park overlooking Sydney Harbour.

  • Visa sponsorship · No

  • Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

  • ·

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Hiring manager, Inquisitive

Why Inquisitive

Inquisitive is a complete, online teaching resource for Primary School Teachers. Over 65% of Australian primary schools already use our products and we have recently launched in the United States.

About the role

Inquisitive is a fast-growing education technology company with a vision of universal access to high quality learning. In the 6 years since launch, Inquisitive has grown to be used by over 50,000 teachers in 5,000 primary schools, and is now taking off in the United States.

We are looking for smart, committed and highly motivated uni students to join our awesome School Success Team in a casual role (3-5 days a week). 

Join us if 

  • You are excited about future career opportunities in Education, Tech and/or start ups
  • You are flexible, quick to learn and happy to have a go at anything!
  • You can commit to working with us regularly 3+ days per week, including at least 2 days in our Mosman office (hours can be adjusted as needed for uni exams/holidays)

Type of work you’ll be doing

You will be working closely with our School Success Leader to build and deepen our relationships with schools. 

  • Communicating with customers (teachers and school leaders) to build relationships and share the benefits of Inquisitive with them
  • Maintaining our customer database
  • Analysing data to inform customer success efforts
  • Supporting event organisation and scheduling

What you will bring to the team

  • Confident phone manner, excellent written skill & the ability to quickly build trust
  • Willingness to deeply understand Inquisitive’s mission and product offering and represent it in a compelling way for teachers and school leaders
  • Initiative and creative problem solving skills
  • The ability to stay organised and meet deadlines
  • Excel /data analysis skills
  • Attention to detail and a drive for quality
  • Commitment to the work - this is not your average “casual” job - you’ll be a fully fledged part of our team with real responsibilities

As we are a fast growing scale-up, there are plenty of opportunities to learn about different parts of our business and potential future permanent employment opportunities (in customer success, sales and marketing, technology, strategy, educational content creation etc.). We offer competitive rates of pay.

*NOTE: Please complete the Skills Snapshot included in the application process to be considered for the role.

What you'll be responsible for

  • 👍🏼

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 💼

    Account Retention and Expansion

    Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

  • ⭐️

    Sales and Customer Success Process Improvement

    Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers

Skills you'll need

  • 📊

    Results orientation

    Focuses on outcomes and the steps it takes to achieve them

  • ✍🏼

    Written communication

    Writes in a clear and structured format to convey information and ideas effectively to a target audience

  • 🎙

    Verbal communication

    Speaks clearly to convey information effectively to a target audience

Meet the team

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Inquisitive

Applying with Hatch

Inquisitive is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

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