Automic Group
Investor Contact Centre | Call Campaigns (Casual)
Market-leading, cloud-based share registry technology and a tailored range of professional services.
Customer service and support
Contract, 6 months · 0 - 38 hours per week
Office | Sydney, NSW, AU
Visa sponsorship · No
Entry Level · A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.
4 vacancies available
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Why Automic Group
Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX listed and unlisted clients trust Automic’s 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries.
Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.
About the role
The video introduction is a mandatory part of the application. Only applications including a video will be considered.
The Role
We are seeking an Investor Contact Centre Associate (Call Campaigns) to join our dynamic team. In this role, you will be employed on a casual basis to conduct outbound calls to gather shareholder intent regarding general meetings, annual general meetings, and other corporate action activity. On occasion, you may also be required to assist the Investor Services team with ad hoc tasks.
This is a great entry level opportunity to gain experience in financial markets and corporate customer service while working in a supportive team environment!
Please note: the frequency and timing of shifts will vary according to business needs.
Responsibilities
- Handle outbound calls to Investors
- Provide accurate information and assistance to Investors
- Follow established call scripts and guidelines to ensure consistent service quality
- Maintain a professional image for the business
Demonstrated Capabilities
- Prior customer service or call centre experience is preferred, but not essential
- Previous experience in financial markets is preferred, but not essential
- Strong verbal and written communication skills
- Excellent customer service skills
- A high level of organisational and time management skills
- Ability to show initiative and work independently, while being a team player
What you'll be responsible for
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Conduct outbound calls to investors.
Make outbound calls to gather shareholder intent regarding general meetings, annual general meetings, and other corporate actions.
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Ensure high service quality and consistency.
Provide a high level of service quality and consistency by following an established script, adhering to company guidelines, and maintaining a professional image that reflects our business values.
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Support the Investor Services team.
Assist the Investor Services team with ad hoc tasks as required.
Skills you'll need
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Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
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Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
Applying with Hatch
Automic Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch