The Missing Link
L2 IT Infrastructure Support Engineer
Established in 1997, The Missing Link was born from a vision to help businesses achieve their goals with the right IT solutions and services.
Software engineering
Full-time
Hybrid | Artarmon, NSW, AU · This position will work full-time at our office in Artarmon for the first 2-3 months. After the initial 2-3 month period, the position becomes hybrid 2/3 days in-office.
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why The Missing Link
Established in 1997, The Missing Link was born from a vision to help businesses achieve their goals with the right IT solutions and services. With over 20 years experience we continue to help businesses do this every day. We are in an always-moving state of change to make sure we keep on top of the latest technologies, so you do too. We pride ourselves on our company culture that celebrates and recognises diversity and how it can enrich our environment, and strengthen our business and relationships. With 25+ different countries represented in our business; we are one of the most inclusive teams in the Australian IT industry.
About the role
About Us
The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation. The Missing Link is one of the most awarded IT companies in Australia - recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we've cultivated a respectful and positive workplace where everyone feels valued, respected, and empowered.
The Role
We are seeking an IT Infrastructure Support Engineer with at least 2 years' experience providing Level 2 support who is ready to take their technical skills and client-focus to the next level by joining our growing Support Engineering team. To be successful in this role you are passionate about technology and love to work closely with colleagues and clients to deliver an exceptional 'service experience'. You understand the value of IT to an organisation and can demonstrate the ability to analyse complex challenges to identify and implement a solution. You are well-organised, reliable and thrive working autonomously or in a team environment.
Requirements
- Superior knowledge of:
- Microsoft 365 and Azure
- Teams and SharePoint
- Active Directory
- Excellent knowledge of Win 10 and Office Suite
- Outstanding time management and organisation skills
- Ability to work autonomously & in a team
- Excellent communication skills
- Strong customer service skills
- Solid analytical skills
- Ability to think outside of the box
- Hands-on experience with Windows Server and basic roles
- Ability to troubleshoot complex technical issues
- Good knowledge of basic network troubleshooting
- Commercial awareness
Whilst not essential, any of the following boxes you can tick earn you bonus points
- Experience working for a Managed Service Provider
- Relevant bachelor's degree level qualification
- Any certifications
- ITIL certification
- MacOS knowledge
- Technologies:
- Hypervisor (VMware, vSphere, Microsoft Hyper-V)
- Veeam Backup and Replication
- Email Security (Mimecast etc.)
- Sophos Endpoint Protection or XG Firewall
- Microsoft SCCM or Azure Intune
- Defence force experience is desirable
Benefits
A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.
Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:
- Supportive, collaborative and respectful environment
- Company culture that fosters learning and development through training and mentoring programs
- Great environment with regular staff events, free drinks, and breakfast
- Opportunities for professional development and career advancement
What you'll be responsible for
- ⚠️
Cloud and Network Technical Support
Provide knowledgeable guidance and troubleshooting support for clients' adoption of cloud and network technologies
- 🚧
Cloud and Network Security
Ensure robust security and compliance in cloud and network environments with meticulous attention to detail
Skills you'll need
- 💭
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
The Missing Link is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch