Fitness and Lifestyle Group
Member Support Consultant - Fitness First
A leader in fitness, health and wellness with a portfolio of globally recognised brands across AU, NZ and SE Asia
Sales and Customer Success
Full-time
Office | Sydney, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Fitness and Lifestyle Group
Fitness and Lifestyle Group (FLG), is Asia-Pacific’s leading fitness, health and wellness group headquartered in Australia. FLG exists to make a meaningful, positive impact in people’s lives through innovative and diversified health and wellness offerings across physical and digital platforms.
FLG's portfolio of globally recognised brands includes Fitness First Australia, Goodlife Health Clubs Australia, CMG Asia, Barry's Bootcamp Asia-Pacific, Jetts Fitness and Zap Fitness 24/7. With over 500 locations across Australia, New Zealand and South-East Asia, we help over 850,000 members live healthier and more active lives.
In addition to its physical health clubs, FLG is also a global leader in on-demand digital fitness, health and wellbeing programmes via our Loup business located in Melbourne.
About the role
Member Support Consultants (MSC's) at our Randwick club are the driving force behind the success of Fitness First. They are the first people to interact with our members and have inspired thousands of people to begin their journey towards becoming more active, fulfilled and confident versions of themselves.
No two days are the same as an MSC and you will have the opportunity to interact with people from all walks of life. In this role, you will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey.
You will need to have a current First Aid and CPR certificate to be eligible for this role.
What you'll be responsible for
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Pipeline Management
Prioritize and maintain pipeline while owning the sales cycle from discovery to close, in order to meet targets and goals
Skills you'll need
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Verbal communication
Speaks clearly to convey information effectively to a target audience
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Applying with Hatch
Fitness and Lifestyle Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch