From rescue helicopters to signing the Equator Principles, from paying super during parental leave to adding 'Touch ID'​ biometric technology to our banking apps and being first on the scene with a helping hand in times of crisis... we have a proud history of stepping up to be first for our customers, communities and people. As Australia’s first bank and Australia’s first company we put service at the heart of everything we do and our people are our priority.

We've made a commitment to put our customers first in everything we do; we're calling it the Service Revolution. This means creating fundamentally superior customer experiences for each customer, every time. We promise that when you meet with someone from Westpac Group, you'll be touched by their genuine dedication to helping our customers prosper and grow.

Supporting reconciliation is an important part of our mission to help all Australians succeed. As Australia’s oldest company, and one of its largest, we have a responsibility to do what we can within our sphere of influence to work towards a better future.

Our approach to reconciliation is guided by the word yindyamarra, from the language of the Wiradjuri nation. Yindyamarra means “go slow, show respect and listen, learn, take responsibility, and give honour”.

In our role as a provider of financial services, we aspire to yindyamarra – to listen and build genuine relationships with Aboriginal and Torres Strait Islander customers, communities, and employees. We believe that this approach will help us to create the greatest impact.