Our Customer Success Managers are our client’s first point of contact, and a crucial part of our proactive customer team.

You would be responsible for taking ownership of new accounts and managing the day-to-day requirements of existing accounts, which will include:

• Setting up, customising, and managing a customer’s Streem account, including creation of keyword and Boolean searches;
• Building and maintaining strong client relationships by serving as their key contact;
• Training and educating customers on the use of Streem’s platform through virtual and face-to-face meetings;
• Collecting feedback from customers and representing their requirements in internal product development meetings;
• Proactively identifying important media, key events, and issues for the customer, and relaying these to the appropriate teams (e.g. Customer Experience, Product, etc.);
• Identifying solutions and opportunities to client challenges;
• Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items;
• Maintaining clear and consistent communication with customers and the internal
• team (i.e. Customer Support, Sales, Product & Development, and Curation teams);
• Ensuring all client-related tasks are completed in accordance with internal and
• external service standards; 
• Providing quality control of news content flowing through the platform;
• Other duties as determined by Streem from time to time.

What is required to succeed as a Customer Success Manager?

There are a few qualifications, skills, and demonstrated experience levels that are necessary in setting yourself up for success in this role:

• Australian citizen or permanent resident, with unrestricted working rights;
• 1 to 2 years of experience in a previous Customer Success or Account Management role;
• Strong customer-facing skills with an ability to take initiative and adapt to changing situations, whilst maintaining composure; 
• Proactive and enjoy working effectively in a fast-paced, dynamic environment;
• Keen interest and understanding of the Australian media landscape, and you are confident applying this knowledge to inform your service;
• Positive, can-do, and energetic attitude towards learning new skills and tackling challenging tasks;
• Able to manage conflicting priorities and deadlines with a sharp attention to detail, and clear communication, both written and verbal; 
• Excellent verbal and written communication skills.

A few of the desirable skills that would set you apart from other candidates include:

• Bachelor’s or Master’s Degree, preferably in Media, Communications, Public Relations or Journalism;
• Previous experience in media/news/content-based positions;
• Experience working with or using media monitoring, data and analytics or social listening tools; 
• Competencies working with Excel, Project Management tools, Customer Relationship Management tools, or Boolean Search.