Customer Experience Specialist

Do you like pets? At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together. We make buying pet supplies and pet food online easy and convenient. Over the past nine years, we’ve grown to become one of Australia's Top 5 Online retailers and No.1 in the Online Pet industry. Recently we were awarded the "Fast Mover Award" at the Online Retail Industry Awards. We have a world-class NPS score and we need your help to continue delighting our customers and their pets!

As the pet industry continues to grow, and our pets are holding bigger spaces in our hearts and homes than ever before, Pet Circle will continue to thrive. As a venture backed company, we have big goals for growth.

We’ve scaled from 100 to over 400 people in the last 18 months alone. This is a unique opportunity in your career to be part of an exceptional growth story. If you're looking for a part time job to take up alongside study that you can do from home and gives you real life exposure to what it's like working for a fast growing company, this is the role for you! We're flexible with hours but ask for roughly 20 hours minimum to start.

This role will be paid between $20.21 to $28.88 per hour in line with the Retail Awards.

This role will be ongoing and can be extended. Shifts will be Monday - Friday 7am-6pm (not outside of these hours). You'll need to have your own laptop and second screen, high speed and reliable internet connection.

We want you to be resilient, empathetic and have strong communication skills! We're looking for someone open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindset. You'll be positively contributing to our passionate, pet-loving, customer-oriented, and results-driven team. Hope to see your application!

• Customer Support: You'll be delivering a best in class customer experience in a high-volume, customer service environment through multiple channels. You will be focused on our delivery and payment based support enquiries. Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy.
• Working with Systems: You'll work with multiple platforms and tools efficiently to identify and resolve issues for our customers. Experience working with online systems (CRM, ticketing systems, order management software is ideal).

• Interpersonal effectiveness: You’ll be working with a wide variety of people across the organisation, and stakeholders, so will need the ability to develop and maintain good working relationships.
• Drive and resillience: We operate in a fast paced and high pressure environment. You’ll need to have persistence and resilience in the face of obstacles and able to accept and learn from negative feedback.
• Written communication: You’ll need to be able to clearly express yourself in written form using correct spelling and grammar.
• Verbal communication: You’ll need to be able to clearly express yourself verbally and be capable of delivering project updates and presentations to groups of people.