Assignar
Implementation Specialist
To be the platform that enables construction contractors to build more
Sales and Customer Success
Full-time
Sydney, AU
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.
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Why Assignar
We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and Assignar works with hundreds of customers, ranging from multinational, multi-billion-dollar companies to specialist contractors.
We’ve found product-market fit. Assignar is an all-in-one platform, now leading the way in digital construction operations built for contractors. We enable teams to have real-time visibility on jobsites to successfully schedule the right workers to the right projects, track equipment efficiently, and make well-informed, data-driven decisions for future projects.
We’re well funded. In 2021, we raised a $20 million Series B funding round. Investor demand was so high that in late 2021, we raised a $16.5 million secondary round. Our investors include Fifth Wall, Tola Capital, Ironspring Capital, OIF Ventures, Tiger Global, HighSage Ventures, and SecondQuarter Ventures.
We have a talented and diverse global team. Assignar was born in Australia and is now headquartered in Denver, Colorado, with team members also in Aus, Canada and N.Z. Plus we’re expanding to the U.K soon!
About the role
To enable us on our growth trajectory, we’re searching for an Implementation Specialist to assist with onboarding our customers with Assignar. You will be responsible for supporting our customers in Australia and New Zealand. Implementation Specialist responsibilities include running kick-off calls, environment configuration, run training sessions with Assignar champions, recommending solutions and guiding product users through features that solve their business problems. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with onboarding, implementation and/or project management.
Our recruitment process is:
- Phone screen with Luisa Deidun (People & Culture Manager)
- Interview with Rachel Jennings-Keane (Global Head of Customer Success)
- Interview with the customer success team
- Take home assessment
- Culture interview with Luisa Deidun (People & Culture Manager)
What you'll be responsible for
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- ℹ️
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
- 🛟
Implementation and Onboarding
Manage the timely setup and implementation of product/service to help customers meet their goals and drive product adoption
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
Applying with Hatch
Assignar is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.
Learn more about Hatch