Lilypad Lead

Blackbird is looking for someone with a founder mindset to join us on our mission to build the best startup hiring platform in Australia, and New Zealand.

On any given day, there are almost 1,000 open positions in our portfolio and the #1 thing holding back our founders is finding the right talent. You will close this gap by building [the Lilypad](https://www.blackbird.vc/programs/lilypad), our platform that connects people wanting to join a startup with Blackbird founders looking to hire.

In 2022 we filled 50 roles in the Blackbird portfolio, and in 2023 we have raised our ambition, aiming to fill 150.

Your mission (and obsession) in this role will be to unlock thousands of talented people across Australia and Aotearoa for the benefit of Blackbird founders.

**Salary:** **$100k + Super + Carry**

In this role you will work closely with our:

-   Head of Founder Success - [Danielle Pinkus](https://www.linkedin.com/in/danielle-pinkus-83a25066/)
-   People Lead - [Nell Hardie](https://www.linkedin.com/in/nell-hardie-725b2a50?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAArYbY0BI3EXsyU83AavL5MxV36AGWolm4k&lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B6xagUqCBTkOUO3MkZqIhaw%3D%3D)
-   Product Operations Specialist - [Zac Hardman](https://www.linkedin.com/in/zac-hardman-716914133?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAACC0jAIBSFi2YFhzXSJzTPISPdhZTBXtPDM&lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3BoxJgLveYRbuujeWXI%2FOIGA%3D%3D)

Assistant Marketing Manager, Lending (12 Month Contract)

This role will suit someone who enjoys a diverse, fast-paced team, focused on building the future of American Express through innovating Card Member value and increasing Card Member engagement.


Marketing

Performance Manager

You are smart and able to find new opportunities to build our new and existing partners list. You are commercially astute and have experience in managing relationships with clients. You also understand the value of interacting with internal teams to ensure that Finder continues to grow.

You will lead and take ownership of specific verticals on Finder, for example insurance or mobile phones and broadband. This includes taking ownership of the revenue, the partnerships, and all other aspects required to own this role from a client services perspective.

You will manage people and work in a team including with the senior performance manager, head of performance and general manager to direct outcomes, spotting commercial opportunities and collaborating with the internal team to drive.

You need to have a wide range of skills in the areas of implementation, daily tracking & pacing, reporting, analytics, internet marketing, monetisation, merchandising, account management, & sales support. This role will manage campaigns from different niche’s across several countries.

Business Development Manager

An exciting opportunity has become available to join our Small Business segment as a Business Development Executive. As a Business Development Executive, you will be responsible for acquiring high-value customers and delivering an exceptional customer experience to drive acquisition. This is a fantastic opportunity for a forward-thinking individual to develop their career within a high-performing team!
 


Sales

HR Operations & Payroll Data Administrator

### With 80 great schools across Western Sydney and the Blue Mountains, Catholic Schools Parramatta Diocese Ltd. serves one of the fastest growing areas of NSW

The ongoing commitment of each of these schools is to provide high-quality Catholic schooling through improving learning outcomes for all students and promoting a professional and rewarding working life for teachers.

We’re working together to provide welcoming and caring environments that allow young people to grow academically, spiritually and socially. Through the leadership of the Bishop of Parramatta, the Most Reverend Vincent Long Van Nguyen OFM Conv DD, students and staff are encouraged to reach out to those most in need.

We are seeking candidates for a short term assignment to assist during our peak period from January to May 2023. This is a full-time opportunity where we need people to assist with the input of our core HR data, Casual timesheets, creation of employee pins, system health checks and general administration support across HR Operations and Payroll.

Manager, Enterprise Sales

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognised for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.


Storytelling & Marketing Lead

We want Blackbird to be a magnetic force for the ambition and creativity of Aussie and Kiwi startups. To do that, we need to passionately tell our stories; from the wild ideas and companies shaping our future to the programs and products Blackbird is building to help people found or join a startup. 

You will work alongside our Head of Communications to tell the Blackbird story, bringing your creativity to find new ways to reach new audiences and create editorial content that defies expectations of what a VC “should” say or do. We want you to bring your hunger, your inventiveness and your curiosity to help us make a system-wide impact. 

You’ll be able to match your creativity with sharp analytical sensibility, owning the strategy and measurement of campaigns. You’ll be up for experimenting with the new rather than relying on the safe, and be unafraid to rework or throw out a campaign that’s not working. As the custodian of our owned channels (including our blog, newsletter and social media channels) you will have an eye for the stickiest content and improve our analysis and decision-making based on content metrics such as analytics, readership and engagement.

**Salary:** $100k + Super + Carry

Credit Service Officer

We are seeking a group of enthusiastic and vibrant individuals to join our Consumer & Small Business Credit team. If you are a self-motivated & positive individual - why not join our team!
As part of the team, you will be responsible for managing and servicing with excellence our Consumer & Small Business segment for Australia & New Zealand. You will be sharing our commitment to the service intent and our passion for customer service. This position is responsible for delivering extraordinary customer service whilst ensuring we adhere to our credit policies and minimise losses.
We will provide you with a structured training program when you begin (including classroom and on-the-job training), and ongoing guidance to support you.


Consumer & Small Business Credit

Investment Associate, Ventures

IAG Firemark Ventures (IAGFV) is IAG’s dedicated $150 million corporate venture capital fund. IAGFV’s role is to “bring the outside world in” by investing into start-ups with disruptive technology and business models that can be strategically leveraged for the benefit of IAG and its customers, by embracing emerging technology trends and leveraging new capabilities that can be adopted to complement or enhance IAG’s existing businesses. IAGFV has invested in 23 portfolio companies from across Australia, New Zealand, The USA and Israel. 

The purpose of your role as Investment Associate, IAG Firemark Ventures, is to support and lead end-to-end investment deal flow and execution.

Oracle Utilities Lead

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. 


Engineering

Member Help Expert

As part of the Member Help team you would be responsible for supporting our current and prospective family members. You will be the first point of contact for Spriggy families who need help with our products. We love people who are keen to learn and grow, this is a great opportunity to join the Member Help team and support your career growth.

You will investigate and answer member enquiries across multiple channels, working as part of a diverse team on achieving high customer satisfaction in every interaction you have. You will be inquisitive and get a kick out of hearing customer success stories and knowing you helped a Spriggy family. As part of a fast growing and well supported team, ensuring every member has a great experience with three key focus areas, Member Help, Spriggy Smarts and Quality Assurance.

Assistant Manager, Business Insights and Analytics

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
 At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.


International Card Services (ICS)

Customer Service Representative - New Business

This is a unique opportunity for a Customer Service Representative to take on a fast-paced role where you’ll own incoming inquiries across our financial wellness product suite. Your focus will be across creating an exceptional experience for our customers and brokers when they contact Wisr.

**What You’ll Do:**

-   Be the first point of contact for all incoming new business inquiries across our Wisr Loan products. You’ll answer a range of inbound calls, from fresh enquiries to existing relationships to mortgage/financial brokers and leave each customer with an amazing experience!
-   Manage the enquiries inbox ensuring a fast response at all times. If you can’t action the request yourself, you’ll know exactly which team can and pass it to them swiftly.
-   Align yourself to our success metrics like: number of closed enquiries, customer satisfaction and quality assurance.

Centurion Relationship Manager

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognised for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our_ [company values](https://about.americanexpress.com/our-company/who-we-are/who-we-are/default.aspx#values) _and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.y


Customer Service Representative - Loan Servicing

This is a unique opportunity for a Customer Service Representative to take on a fast-paced role where you’ll own incoming inquiries across our financial wellness product suite. Your focus will be creating an exceptional experience for our existing loan customers when they contact Wisr.

While the core focus of the role is customer service, as part of the Payment Solutions team, you’ll also be responsible for simple payment requests such deferrals or updating payment frequencies as requested for the customer. This is an opportunity to develop your skills in the customer experience and the payments space with a clear development pathway into a Payments Officer position.

Business Development Executive (Phone Based)

The primary responsibility for this position will be to acquire new merchants to accept American Express, improving overall card acceptance and growing card acceptance across your segment of B2C & B2B industries in Australia.
The successful candidate will be working with prospective Merchants with confidence and creativity, highlighting the benefits of accepting American Express as a payment method. Positioning themselves as a consultant, they will demonstrate tools like financial modelling and merchant marketing campaigns, ultimately demonstrating an outstanding understanding of Merchant product solutions, the customer’s business, their competitive landscape and local & business environment.
You will be responsible for the sales cycle, identifying, developing and closing out sales opportunities across the small business segments. You will be required to build and lead a strong pipeline of merchant prospects. Whilst support and training is always available, success will come with a high level of tenacity and resilience.
You will need to seek alternative solutions within a defined rate structure, enabling you to convert customers who may have formed a viewpoint not consistent with our delivered value.


Software Developer 

As part of the core development team, you will be working on AdviceOS - an award-winning application for financial advisers. You will be involved in the design and development of solutions that span the entire tech stack front to back. 

**Other main activities will include:**

-   Strong understanding of software design patterns
-   Ability to write high-quality, reliable code with security and scalability in mind
-   An understanding of the array of threats and vulnerabilities that characterize modern cybersecurity.
-   Ability to articulate technical concepts clearly and concisely
-   Respond to bug reports and debug production issues across the entire platform.
-   Use your experience to offer new improvements to current processes 
-   Ongoing maintenance of the codebase to ensure continuous improvement

Operations Supervisor

As an Operations Supervisor in Banksmeadow, you will be responsible for all aspects of safety, performance, resourcing and team leadership. You'll overcome daily logistical challenges to ensure warehouse operations run smoothly. Developing strategies to increase profitability and business efficiency while maintaining a strong customer focus with a safety mindset.


Operations

Customer Support Specialist - Graduate 

Join us as Weel's next Customer Support champion and open up the doors to the thrilling start-up world. As a graduate at Weel, you will have the chance to ignite your tech career in a tight-knit and supportive team.

Regional Manager WorkPlace Investigations and case Management - Central

Regional Manager Workplace Case Management and Investigations 
Investigating and managing complex people matters, including misconduct, grievances, complaints, breaches of company policies / procedures to drive timely resolutions in line with Global Express values and providing expert advice, guidance and root cause analysis on people-related issues.


People

Customer Support Role 

The coordinator role will help with the nitty-gritty of the events management and customer support for Qantas most valued customers:

-   Support the Elite Member Support Lead with identifying event opportunities and creating/maintaining the events calendar
-   Manage various logistical tasks through the end-to-end process, incl. setting up invitations and mail-outs, maintaining / validating events management CRM, liaising with the VIP Service Centre (which makes direct contact with the members on details), distribution of tickets (as required), source and manage event hosts, getting feedback from members re event
-   Additionally tasks as required to support members of the Qantas Frequent Flyer proam

Sales Manager

Team Global Express (TGE) are seeking the support of a highly motivated Sales Manager for the Inside Sales team. As a newly created role you will have the opportunity to make this role your own and recruit your dream team. As the Sales Manager you will be responsible for managing, mentoring and motivating a team of initially six Account Managers who will also be responsible for new business development.


Brand & Marketing Strategist, Planner, Guru and Go-Getter 

Creative and Organised Marker to manage marketing plan + content calendar for an Australian mobile app. Join us from launch - scale and be in charge of how we market a world first concept.

WHAT CAN YOU BRING?

\- Creative and unique ways to market to specific audiences and user groups

\- Unique understanding of what works for user adoption in regional, rural and urban areas within Australia

\- Understand user market and devise a marketing plan to launch and scale mobile apps to consumers, small/medium businesses and government agencies

\- Theoretical knowledge and industry templates to create the marketing plan of our dreams

\- We have a logo, branding guidelines, content creator, MVP mockups and budget. We need your skills to organise us so we can successfully launch and scale in the marketplace. 

POSITION for www.canXsee.com:

\- $350 Part Time ~2 days a week

\- Work from home. - all online. Flexible work days/hours.

\- Initial deliverable is a Marketing Plan, including social media plan and content calendar that is immediately actionable and able to be implemented 

\- There is a 1.5 month lead time before MVP launch. After launch we’ll need marketing expertise to scale around Australia

\- English proficiency: native or fluent 

\- Work closely with Product Owner and Content Creator

Customer Success Partner

As a Customer Success Partner, you will partner with our customers to provide exceptional customer and service experience from the organisation resulting in high net promoter scores (NPS).  You will be responsible for monitoring and reporting on commercial & operational service performance, investigating and remediating exceptions and service failures. Working closely with the Strategic Account Manager to identify and implement improvement opportunities inside the customer’s operational & commercial processes and systems.


Sales Development Representative 

To enable us on our growth trajectory, we’re searching for a talented and resilient Sales Development Representative with a proven track record in B2B demand generation roles. This role offers someone the chance to start their sales career and move towards a closing role, either Account executive or inside sales representative.

Senior Manager - Complex Support

Reporting to our Head of Complex Support, this role is critical to leading, coaching and guiding frontline Team Leaders and Complex Support Coordinators to ensure the best quality client and worker experience. You will work with the teams to ensure day to day service levels are achieved, clients and support workers are serviced and at all times Hireup responds with integrity to incidents, complaints and feedback.


Client Success

Blackbird is looking for someone with a founder mindset to join us on our mission to build the best startup hiring platform in Australia, and New Zealand.

On any given day, there are almost 1,000 open positions in our portfolio and the #1 thing holding back our founders is finding the right talent. You will close this gap by building [the Lilypad](https://www.blackbird.vc/programs/lilypad), our platform that connects people wanting to join a startup with Blackbird founders looking to hire.

In 2022 we filled 50 roles in the Blackbird portfolio, and in 2023 we have raised our ambition, aiming to fill 150.

Your mission (and obsession) in this role will be to unlock thousands of talented people across Australia and Aotearoa for the benefit of Blackbird founders.

Salary: $100k + Super + Carry

In this role you will work closely with our:

-   Head of Founder Success - [Danielle Pinkus](https://www.linkedin.com/in/danielle-pinkus-83a25066/)
-   People Lead - [Nell Hardie](https://www.linkedin.com/in/nell-hardie-725b2a50?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAArYbY0BI3EXsyU83AavL5MxV36AGWolm4k&lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3B6xagUqCBTkOUO3MkZqIhaw%3D%3D)
-   Product Operations Specialist - [Zac Hardman](https://www.linkedin.com/in/zac-hardman-716914133?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAACC0jAIBSFi2YFhzXSJzTPISPdhZTBXtPDM&lipi=urn%3Ali%3Apage%3Ad_flagship3_search_srp_all%3BoxJgLveYRbuujeWXI%2FOIGA%3D%3D)

Compliance Product Manager

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.  We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.  It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large. We’re looking for a Compliance Product Manager to join the ReadyTech Education business. In this role, you will ensure that our student management systems continue to deliver timely industry-leading compliance solutions for our clients – from Vocational Education Training (VET) to Higher Education providers.  As a key member of the product team, you will be a thought leader in Education compliance and our internal subject matter expert on National and State regulatory compliance obligations across all Education sectors.  


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