Automic Group

Customer Success Associate

Market-leading, cloud-based share registry technology and a tailored range of professional services.

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  • Customer Support

  • Full-time

  • Hybrid | Sydney, AU

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • 3 vacancies available

  • ·

Chelsea Ettridge

Hiring manager, Automic Group

Why Automic Group

Automic Group is an Australian provider of integrated registry, employee share plan, board management, governance, and investor relations solutions. Our proprietary technology is combined with a complementary suite of professional services, including Company Secretarial, CFO Advisory, Investor and Media Relations, and ESG to make it easier for companies and managed funds to do business. Today, over 1,200 ASX listed and unlisted businesses trust Automic to manage their registry, investor and board requirements. We were the leading IPO provider in 2022, with 55% market share. Additionally, four out of five listed companies making a share registry transition are moving to Automic Group and enjoying the benefits of our superior technology and service offering.

About the role

As a Customer Success Associate, you will join our young, dynamic and experienced Customer Success team, sharing in our success as we redefine the registry experience and create a truly unique and enviable customer success experience.

What you'll be responsible for

  • 👍🏼

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 💼

    Account Retention and Expansion

    Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

  • 💬

    Customer Query Handling

    Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

Skills you'll need

  • 👥


    Works with others by being open, clear in communication and listening to achieve goals

  • 😎

    Social skills

    Behaves and communicates effectively in different social situations and with a variety of different people

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

Automic Group

Applying with Hatch

Automic Group is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.

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