ubank
Fraud Officer
To help you be more successful with money
Business operations
Contract
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why ubank
At ubank, we’re all about helping you be more successful with money. Think of us as your daily money companion. One that brings together the ability to see your money in one place, with smart features and real-time insights designed to help you get ahead. You’ll learn what it feels like to save more, see exactly where you’re spending and own your own home faster. When you’re with ubank, we’ll help you achieve real momentum with money.
About the role
**Your why **
As a Fraud Officer, you’ll be engaging directly with customers, conducting thorough investigations, and proactively monitoring transactions. On the front lines, you'll protect our customers from scams and be passionate about fighting fraud.
This role reports directly to the Fraud Manager.
**How you will spend your time **
As a Fraud Officer, you will:
- Customer Interaction
- Handle customer calls and emails about suspected fraud and assist scam victims.
- Fraud Investigation
- Investigate fraud and scam incidents affecting the bank or its customers.
- Operational Risk Support
- Assess and investigate fraud typologies to meet operational risk requirements.
- Transaction Monitoring
- Monitor transactions and analyse customer behavior to detect potential financial crimes.
- Fraud Report Review
- Review and investigate Fraud Reports from other financial institutions to protect customers and recover funds.
**What you will bring **
Essentials
- Excellent written and verbal communication skills.
- High attention to detail.
- Effective liaison skills with internal and external stakeholders.
- Solid understanding of different fraud types and transaction analysis.
_Desirable _
- Experience with Microsoft suite, Slack and Confluence (or other collaboration tools).
**Why ubank? **
- Hybrid working model - with 3 days in our central Sydney CBD office located above Wynyard station.
- Highly collaborative and positive culture
- Strong internal development & growth opportunities
- other fantastic benefits to support!
**Our Values **
- Delight the Customer - We put the customer’s best interests at the forefront of everything we do. We believe financial success will follow customer success.
- Agile and Brave - Constantly collaborating in new ways to create something genuinely innovative.
- Value Each Other - We respect everyone’s contribution, embracing a common goal and championing individuality.
- Frank and Authentic - A high performing team who say what we mean and mean what we say to create a strong team culture.
- Show Up - We bring our passion, positivity, and sense of fun every day to embrace the challenges of changing the banking game.
Our recruitment team is standing by, ready and eager to connect with you and answer any questions you might have. So why wait? Apply now with a CV and let's see where this exciting opportunity takes you!
What you'll be responsible for
- 🔄
Process Management and Ongoing Improvement
Manage and improve organizational processes to minimize complexities and increase productivity
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
- 🚦
Quality Assurance
Ensure processes, procedures and tools meet quality requirements set by the organization
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
