Westpac

Analyst - Marketing Analytics

To become number one for customer service

  • Data and analytics

  • Full-time

  • Office | Sydney, NSW, Australia

  • Visa sponsorship · No

  • Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

  • ·

Why Westpac

Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.

About the role

As an Analyst in the Consumer & Business Marketing Analytics team, you'll play a vital role in driving customer engagement and business growth for Westpac. You'll leverage data and analytics to understand customer behaviour, identify opportunities, and optimise marketing campaigns across various channels.

Key Responsibilities:

  • **Campaign Analysis and Optimisation: **Analyse customer data to identify trends, segment audiences, and develop targeted marketing campaigns.
  • **Data Expertise: **Develop a deep understanding of Westpac's data assets and utilise analytical tools to extract insights and generate actionable recommendations.
  • **Stakeholder Collaboration: **Build and maintain strong relationships with key stakeholders across the business, providing expert guidance and support.
  • **Continuous Improvement: **Identify opportunities to enhance campaign performance, improve data quality, and streamline analytical processes.
  • **Innovation: **Explore new data sources and analytical techniques to drive continuous improvement and identify new growth opportunities.

By joining our team, you'll have the opportunity to contribute to the success of Westpac's marketing initiatives and make a real impact on our customers.   What’s in it for me? You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.   What do I need? To succeed in this role, you'll need a strong foundation in data analysis and a passion for marketing.

  • Data Skills: Advanced SQL, experience with large-scale RDBMS (Teradata preferred), proficiency in MS Office Suite.
  • Technical Expertise: Experience with campaign management software (Adobe/Teradata), R/Python programming skills highly desirable.
  • Domain Knowledge: In-depth knowledge of the Banking & Finance industry, experience in Direct Marketing or Lead Management.
  • Analytical Acumen: Strong analytical and problem-solving skills with a focus on data-driven insights.
  • Business Acumen: Understanding of marketing processes, database marketing principles, and Agile methodologies.
  • Qualifications: Degree in IT, Maths, Statistics, Econometrics, Marketing Information Systems, or Finance.
  • Experience: 2-4 years of experience in an analytics role.

We are looking for individuals who are passionate about data, driven to succeed, and eager to contribute to the success of our marketing campaigns.

**What’s it like to work there? ** We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.   As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

What you'll be responsible for

  • 💎

    Insights Presentation

    Organize and present data to effectively communicate findings

  • 📶

    Data Analysis and Reporting

    Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions

  • Stakeholder Engagement

    Partner with stakeholders to understand specifications, business requirements, and communicate insights

Skills you'll need

  • 🧮

    Numerical problem solving

    Works with numerical information and performs mathematical calculations to solve problems

  • 🔍

    Attention to detail

    Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

Avatar
Data Client Analytics Team

Westpac

The Westpac DataX team supports our customers solve real world problems with next generation data products. Presales: Including but not limited to strategic insights and data visualisation Onboarding: Building client data pipelines, including data cleansing and data visualisation dashboards