DXC Technology
Support Case Manager
We deliver the mission critical IT services that move the world.
Customer service and support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why DXC Technology
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
About the role
Job Description: Are you ready to be part of something truly innovative? At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.
If you’re ready to take the next step and make a real impact, we invite you to apply and help us build something amazing together! We are seeking a dedicated and compassionate Support Case Manager to join our Workers' Compensation team. In this role, you will be responsible for managing and coordinating the care and support for injured employees, ensuring timely resolution of claims, and providing guidance throughout the workers' compensation process. You will work closely with insurance adjusters, medical providers, injured workers, and employers to ensure a smooth, effective claims experience for all parties involved.
Essential Job Functions: • Execute business process transactions, ensuring accuracy and adherence to established procedures. • Collaborate with senior analysts, managers, and other team members. • Assist in process improvement projects and data analysis. • Support the team in identifying process bottlenecks and maintaining quality standards. • Ensure compliance with established quality and procedural guidelines. • Contribute to updating and documenting process procedures. • Work with the team to achieve performance targets and quality standards. • Participate in training and development programs.
Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 1+ years of relevant work experience • Proven experience in business process transactions • Proficiencies in business process management and optimization • A continuous learner that stays abreast with industry knowledge and technology
What you'll be responsible for
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Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
To get the buyer to buy, to get the sale, to get the buyer to hand over the money.