Westpac
Product Manager
To become number one for customer service
Product
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Westpac
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
About the role
This is a role within the CTB LOB Unite delivery village responsible for delivering to product strategies, outcomes and priorities under Westpac’s Unite program.
- Delivery excellence – Executing on a range of big and small initiatives to meet CTB product and pricing strategic priorities and outcomes including risk and regulatory programs, product feature uplift, developing.
- Strategic mindset and future planning - Building strategic delivery roadmaps to inform pipeline of work and business case for investment.
- Help influence – Decisions, investment, and resourcing support.
- Delivery expert – Key delivery SME projects and support on actions
**Key Requirements: **
- Project delivery – Navigate through complex and specialist product sets, technology and channels and competing priorities and perspectives.
- Regulatory environment and risk management – Operating amongst a heavily scrutinised regulatory environment and balancing between risk vs. reward.
- Familiarity with product suite – Experience with our products - Transaction, savings and payment products (debit cards, electronic payments, cheques)
- Business case for investment – Invest for our future - Thorough understanding over performance metrics relevant to transaction and deposit portfolios.
What’s in it for me? You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- Structured mindset with planning, delivery and problem solving.
- Flexibility and adaptability work with a growth mindset to accommodate for changes in the market, regulatory and business priorities.
- Strong operator with experience and skills in planning, time management/efficiency and considered decision making.
- Constructive challenge – Making life easier for customers, bankers and the portfolio.
- Collaboration with subject matter experts across the bank to align on go forward position.
What you'll be responsible for
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Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
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Hypothesis Development
Conduct research and analysis to identify opportunities and develop hypotheses for product growth
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
Meet the team
