Bank of Queensland
Senior KYC Refresh Analyst
To provide a compelling alternative to the big banks.
Banking and Investment
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Bank of Queensland
We’re on a mission to become Australia’s most loved bank. No walk in the park, but it’s how we go about things that make it possible. We’ll do it by getting face-to-face, one-to-one and creating real, long-lasting relationships with our customers. Flash-in-the-pan financial arrangements aren’t for us.
Like any close relationship good communication is everything. In fact, getting personal is what we’re all about. Being able to talk to us on social media should be more like chatting with a good friend over coffee. So feel free to share the love by sharing our posts, ask questions, or tell us what you think.
About the role
About the Role
Join our FCO team in an exciting opportunity as Senior KYC Refresh Analyst and play a crucial role in enhancing our Ongoing Customer Due Diligence (OCDD) processes to ensure compliance with AML/CTF regulations.
You will support the Team Leader in managing team operations, including coaching, development, and support for new employees, and handling complex KYC cases and escalations. This customer-facing role involves conducting outbound and inbound calls to ensure customer details in our core banking systems are accurate and up-to-date.
You will act as the first point of contact for complex KYC queries and supporting team members in achieving technical competency. Responsibilities include workload allocation, preparing management reports, supporting ad-hoc projects, and maintaining confidentiality of customer information. You will independently manage assigned cases, deliver on targets, promote an inclusive and positive culture, and exemplify BOQ Group values to contribute to our purpose of Building Social Capital through Banking.
About you
You have experience with KYC refresh initiatives and a sound knowledge of AML/CTF legislation. You are a team player with strong leadership capabilities, excellent communication skills, and a high degree of detail orientation.
You can prioritize tasks, meet deadlines, and operate effectively in a fast-paced environment. You maintain confidentiality, take accountability for decisions, and are highly adaptable to the changing needs of the business and its customers.
Join us and contribute to our mission of excellence and compliance in banking. Apply now to be part of our dynamic team.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our Benefits
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth. Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
- **Flexible working arrangement **- Balance your work and personal life with ease.
- Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
- Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
- Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
- Purchase additional annual leave - Need more time off? You can buy extra leave days.
- Discounted private health insurance plan - Take care of your health with our special rates.
- Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
- Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
- Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
What you'll be responsible for
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Risk Monitoring
Monitor risk levels and report potential risks to senior management and other stakeholders
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Risk Management Policies and Procedures
Develop and implement risk management policies and procedures to identify, assess, and mitigate potential risks to the organization
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Risk Identification and Assessment
Conduct risk assessments to identify and evaluate potential risks, and develop strategies to manage and mitigate these risks
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
