Description

The Game Changers: Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​ Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​

Life @ AP+: We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Role: As part of the Business Maturity Program team at AP+, you will play a crucial role in driving process optimisation for our business. You will work with cross-functional teams to capture processes, identify areas for improvement, analyse current performance and compliance, before proposing solutions to enhance efficiency and effectiveness.

As a Senior Process Analyst, you will have the opportunity to work alongside our Process Owners, to accelerate our business maturity journey.

Your proven ability to drive change in a complex environment, with a strong focus on collaborative improvement will be integral in streamlining AP+ operations, improving efficiency, and leading process change. You will work collaboratively with executive leaders, cross-functional teams and squads to identify, analyse, and optimise business processes, ultimately helping to achieve our strategic goals and enhance stakeholder satisfaction.

This is a 24 months max term contract role. Proposed Role Responsibilities are:

• Provide strategic guidance and thought leadership in process management (capture to optimisation) to align with organisational goals;
• Collaborate with executive leadership to identify and validate process ownership, end to end process outcomes and process improvements that can contribute to long-term success;
• Lead Process workshops to validate ownership, identify end to end processes, assess AP+ process maturity and build roadmaps for process improvement;
• Collaborate with cross-functional teams to identify process improvement opportunities and build a backlog of automations;
• Prepare reports and presentations to communicate process improvements and project updates to stakeholders;
• Managing multiple process scopes in parallel and prioritise tasks effectively to support process owners as needed;
• Design effective process controls, map risks and obligations to ensure AP+ can display how it meets its regulatory requirements;
• Foster a culture of continuous improvement by championing best practices and innovation throughout the organisation;
• Take reasonable care for your own safety and the safety of others, comply with and implement any reasonable HSE instruction, and support AP+ to meet its duties under the relevant safety and environmental legislation.

Proposed Position Requirements are:

• Significant relevant experience: 5-7 years of progressively responsible experience in business process management, improvement, optimisation or engineering or related roles;
• Demonstrated expertise in leading process improvement workshops, activities and delivering significant business impact;
• Proven ability to drive change in a complex environment, with a strong focus on collaborative improvement;
• Project management practices and tools (Waterfall/Agile, Jira) is desirable
• Certification in advanced process improvement or change methodologies (e.g., Black/Green Belt Six Sigma) is highly preferred;
• Good understanding of process improvement methodologies such as Lean, Six Sigma, DMAIC or similar.
• Knowledge of Best practice/ reference models such as APQC, ITIL, COBIT etc.