Carma
Lending Consultant
Carma makes buying pre-loved cars a seamless, hassle-free experience
Sales and Customer Success
Full-time
Office | Sydney, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Carma
A fully digital used car dealership, offering a large range of quality pre-owned vehicles at fixed prices, delivered to the home
About the role
In a nutshell, we're on the lookout for an experienced Lending Consultant who always puts the customer first. You will be managing the entire process, from assisting customers in financing their new purchases, working with external financiers and internal stakeholders, and enhancing the overall digital customer journey.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Help customers navigate all things related to financing their new purchase with us, including liaising with external financiers and internal stakeholders to complement the digital customer journey.