Lending Consultant

Carma makes buying pre-loved cars a seamless, hassle-free experience

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  • Sales and Customer Success

  • Full-time

  • Office | Sydney, Australia

  • Visa sponsorship ยท No

  • Mid Level ยท A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

  • Closed 14 Sep 2023 ยท Posted 25 August

Why Carma

A fully digital used car dealership, offering a large range of quality pre-owned vehicles at fixed prices, delivered to the home

About the role

In a nutshell, we're on the lookout for an experienced Lending Consultant who always puts the customer first. You will be managing the entire process, from assisting customers in financing their new purchases, working with external financiers and internal stakeholders, and enhancing the overall digital customer journey.

What you'll be responsible for

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    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • ๐Ÿ‘๐Ÿผ

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • ๐Ÿค

    Relationship Building

    Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

Skills you'll need

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    Works with others by being open, clear in communication and listening to achieve goals

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    Learning agility

    Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

  • ๐Ÿ’ก

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team



Help customers navigate all things related to financing their new purchase with us, including liaising with external financiers and internal stakeholders to complement the digital customer journey.