TikTok
Client Partner - Beauty and Commerce
To inspire creativity and bring joy. We inform, entertain and inspire people across borders, cultures, and languages.
Sales and customer success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why TikTok
TikTok is the leading destination for short-form mobile video. TikTok has become a marketplace for ideas around the globe, transcending boundaries to create a diverse hub of content.
About the role
Responsibilities
About the Team : TikTok's Client Partners are responsible for building long term partnerships with clients, to educate and inform them about commercial opportunities within TikTok. With a focus on Australia ecommerce brands, we're looking for Client Partners with knowledge and expertise in product and performance advertising to support brands to scale as well as their overseas growth.
Responsibilities : - Identify, prioritise and secure business opportunities - Drive revenue for TikTok by seeking partnerships with various direct clients through a consultative approach - Create compelling sales propositions and presentations utilising internal and external data for respective regions - Liaise with cross-functional teams on structuring and executing operational and strategic initiatives - Develop and implement best practices for client interaction, sales, and service, ensuring our clients receive the highest level of sales and operational customer service - Orchestrate seamless campaign execution through collaboration with cross-functional teams - Proactively enhance campaign performance, taking the lead to monitor and analyse ad capaigns - Update clients on TikTok products and developments, and educate clients and agencies on best practices Qualifications
Minimum Qualifications : - Indicatively, you have 5+ years of platform and industry experience, with a combination of retail and ecommerce client experience - You have an exceptional ability to provide consultative selling through your expert knowledge of social media, mobile apps, and digital and mobile marketing - You can talk brand, performance and ad-tech and are passionate about creativity and TikTok. - You have a strong foundational knowledge of performance media, auction, and biddable digital advertising buying
Preferred Qualifications : - You can demonstrate a track record of winning the support of key stakeholders and in reaching and exceeding sales goals. - You thrive in a dynamic and ever-evolving environment - You are an excellent communicator and presenter - You have a strong attention to detail and a knack for problem solving and out of the box thinking
What you'll be responsible for
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Sales and Customer Success Process Improvement
Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers
Skills you'll need
- 🤝
Negotiation
Persuades others to shift their views and/or behaviours with the goal of reaching consensus
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
Meet the team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.