JobAdder
Product Support Consultant
To make recruitment more efficient and joyful for everyone involved
Customer service and support
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why JobAdder
JobAdder is simplifying recruitment for recruitment agencies, staffing firms and HR and talent acquisition teams who want everything in one place without the complexity. Use it as a standalone platform or plug and play with 10+ add-ons, 100+ partners and 200+ job boards to create a custom recruitment management solution.
About the role
Product Support Consultant
- Work with a remote-first, flexible team that values trust and empowerment
- Be part of a people-first culture that celebrates collaboration & innovation
- Generous annual leave plus additional wellness benefits
Perks & Benefits:
- Competitive Salary and annual remuneration reviews.
- Health & wellness benefits to support your physical and mental well-being.
- Remote work model with co-working options available.
- Supportive team – Fun, caring colleagues with regular team-building activities and social events.
- Career experiences – Lateral, vertical, and rotational opportunities for development.
- Generous leave – Including birthday leave, a Joy day every quarter, and extra time off over Christmas.
- Paid parental leave – Generous leave, plus continued superannuation contributions while you’re off.
- A happy, respectful and energetic work environment where 95% of employees recommend working at JobAdder (check out our Glassdoor reviews!)
**Role ** Our Support team here at JobAdder reflects the human side of our product. Every query is different from the next. Whilst you will endeavour to resolve most enquiries in the first touch, it’s your responsibility to ensure that each issue is seen through to a satisfactory outcome.
- Receiving and responding to customer product enquiries and issues via phone, email, and live chat.
- Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs.
- Escalating technical issues and working with Development to resolve the issue.
- Reaching out to new clients to work one on one as they go live with the system.
- You are supporting the user to use our software products more effectively and will be able to utilise Zendesk to help in your endeavours.
- We'd LOVE to find someone who is happy to work New Zealand hours so is either based in NZ or is happy to work the Sydney hours listed below;
- 7am - 4pm Mon-Thurs
- 7am - 1.30pm Friday.
You
- Previous experience in a customer support or service role.
- You are the kind of Support Professional who can think on your feet and will not give up until there is a solution and the client is happy.
- You will enjoy speaking to lots of different clients and thrive on solving problems for them.
- You will be an efficient multitasker with demonstrated time management and prioritisation skills
- Able to work the hours mentioned above.
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Collaborative Issue Resolution
Collaborate with other people or teams to resolve complex customer issues
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
